Senior Manager - City Technology PMO & Demand Management (DEL 3)

Lead the City Technology Project Management Office (PMO) responsible for portfolio governance, delivery assurance, demand intake, stage-gate control, and operational readiness across all IT and OT technology towers within QIC City Technology. This role ensures that City Technology programs and vendors deliver technology solutions in a controlled, auditable manner, and that all deliverables meet defined governance requirements for readiness, documentation, cybersecurity gating, and transition into technology L2/L3 support. The PMO acts as the control tower for all City Technology projects transitioning into run-state operations. Reporting Line Reports to: Director — Technology Governance, Architecture, Budget, ITSM Standards & PMO Direct Reports: PMO Managers, Project Governance Leads, Reporting & Controls Analysts Role Scope (City Technology Only) In scope delivery and handover domains, including, but not limited to: - City Business Applications - City Platforms (integration/IoT/data) - City OT & Smart Systems technology - City Physical Security technology - City ICT infrastructure and data centers including City IT/OT Security Key Responsibilities A) Delivery & Handover Governance Framework (City Technology) - Implement and maintain Delivery & Handover Governance standards for City Technology programs, including: - reporting templates and cadence - stage-gate criteria - RAID log standards - dependency tracking rules - baseline control requirements (scope/schedule/cost) - Ensure all delivery teams and vendors comply with governance controls. B) Integrated Program Controls - Maintain an integrated view of City Technology delivery progress across towers and suppliers. - Track delivery milestones, critical path items, and cross-tower dependencies. - Identify schedule slippage, scope creep, and delivery risk early and escalate through governance forums. C) Stage Gates & Assurance (Delivery-to-Run) - Govern and enforce delivery stage gates, including: - Design completion readiness (as required by TDAs) - Testing and commissioning evidence - Documentation and as-built readiness - Operational readiness evidence for transition into technology support - Ensure no system progresses through gates without evidence and sign-offs. City Business Applications City OT & Smart Systems City Physical Security Systems City Platforms (Integration / IoT / Data) City ICT Infrastructure and Data Centers including City IT/OT Security D) Risk, Issues, and Dependency Governance (RAID) - Own RAID governance standards across all City Technology delivery programs. - Ensure RAID logs are complete, current, and actionable. - Run dependency reviews and cross-tower issue resolution sessions. - Escalate unresolved risks/issues to the appropriate governance level. E) Delivery Reporting & Executive Packs - Produce standardized delivery reporting packs including: - Schedule health (RAG) - Delivery risk exposure - Dependency hotspots - Milestone achievement - Vendor delivery performance indicators - Readiness risks for transition to technology support - Ensure reporting is auditable and consistent across towers. F) Vendor Delivery & Handover Governance Support (non-commercial) - Ensure vendors comply with City Technology Delivery & Handover Governance requirements: - Reporting cadence - Evidence packs - Stage-gate readiness - Documentation standards - Provide delivery performance evidence to: - Commercials/Vendor Management function (for contract governance) - City Technology leadership (for escalation) G) Alignment to Governance, Architecture, and Cybersecurity - Ensure delivery programs comply with: - corporate technology governance processes (where applicable) - City Technology governance and architecture standards - design authority requirements (IT/OT/physical security/platforms/data) - cybersecurity gating requirements - Track and report exceptions and required waivers through the correct forums. Key Interfaces Internal: · Director — City Technology Governance & Architecture · Tower Directors (Apps / OT / Physical Security / Platforms / Infrastructure / Cybersecurity) · City ITSM governance and assurance function · Director — City Technology Operations (City) (for transition readiness alignment only) · Finance / budgeting governance stakeholders External: · Systems Integrators · Delivery contractors · OEMs providing commissioning and handover support · Managed service providers supporting transition planning Success Measures (KPIs) · % of City Technology programs compliant with Delivery & Handover Governance reporting cadence · Stage-gate compliance rate (% passing with complete evidence) · % of projects with maintained baseline (scope/schedule/cost) · Delivery risk closure rate (RAID actions completed on time) · Number of uncontrolled scope changes / late change requests · Reduction in “handove