Unit Head - Program & Project Management Delivery

Role : Unit Head - Program & Project Management Delivery Location : Abu Dhabi Role Purpose: Lead the Program & Project Management Delivery function within Technology Transformation & Portfolio Management and provide end-to-end oversight of technology program and project execution. Ensure initiatives are delivered within approved scope, schedule, budget, quality and governance requirements, with effective management of risks, dependencies, resources, vendors and stakeholders. Build a sustainable delivery organization through disciplined FTE and capacity planning, UAE National development, succession planning, coaching and professional capability development. Key Accountabilities of the role 1. Program & Project Delivery Leadership Lead the planning and execution of the assigned Technology program and project portfolio. Ensure approved initiatives are delivered within scope, schedule, budget, quality and governance expectations. Set delivery priorities, accountabilities, milestones and recovery actions across project teams. Provide timely oversight and intervention for material delivery risks, delays and constraints. 2. Delivery Planning & Controls Ensure robust integrated plans, baselines, resource plans, financial forecasts and delivery schedules are maintained. Monitor milestones, critical paths, dependencies, changes, risks, issues and decisions throughout the lifecycle. Maintain delivery discipline through accurate status reporting, evidence-based forecasting and corrective action tracking. Ensure project closure, handover, lessons learned and benefits transition are completed effectively. 3. Stakeholder & Business Outcome Management Partner with project sponsors, Business and Technology stakeholders to confirm outcomes, priorities and acceptance criteria. Maintain clear stakeholder communication, decision logs, escalation routes and governance updates. Ensure delivery outcomes support approved business cases, strategic objectives and measurable benefits. Manage competing priorities and facilitate resolution of cross-functional dependencies. 4. Vendor & Financial Delivery Management Oversee vendor and strategic partner performance against contractual commitments, milestones, quality and service expectations. Monitor project financials, forecasts, commitments, variances and corrective actions within approved budgets. Work with Procurement, Finance and Legal stakeholders on commercial, contractual and delivery matters. Promote value for money, delivery accountability and effective use of internal and external resources. 5. Governance, Risk & Quality Ensure programs and projects comply with PM Governance standards, stage gates, controls and reporting requirements. Maintain effective management of delivery, operational, technology, regulatory and third-party risks. Support project assurance reviews, audits and remediation activities, ensuring actions are closed on time. Embed quality management, testing readiness, implementation governance and post-implementation review practices. 6. Workforce, FTE & Capacity Management Develop and maintain the PM Delivery workforce and FTE plan aligned with portfolio demand, budget and approved structure. Forecast delivery resource demand and balance permanent FTE, UAE National talent, contractors and strategic partners. Monitor vacancies, recruitment, allocation, utilization, productivity, skills gaps and succession risks. Provide capacity insights and recommendations to the Head of Technology Transformation & Portfolio Management and HR. 7. UAE National & Staff Development Create and maintain individual development plans for UAE Nationals and other staff in the PM Delivery function. Provide role-based pathways for project management, program management, stakeholder leadership, financial control and delivery governance. Coordinate mentoring, coaching, job rotations, stretch assignments, knowledge transfer and professional certifications. Review progress regularly, evidence capability growth and build succession readiness for critical delivery roles. 8. Leadership & Continuous Improvement Lead, coach and develop program managers, project managers and project management associates. Set clear performance objectives, delivery standards and accountability across the function. Use lessons learned and performance trends to improve delivery methods, tools and ways of working. Champion ADIB values, customer focus, ethics, ownership, collaboration and continuous improvement. 9. Role Complexity and Decision-Making Lead delivery across a large and complex portfolio comprising a large number of concurrent technology projects and programs. Manage significant financial exposure, regulatory criticality, delivery risk and cross-functional dependencies across Business and Technology. Make and recommend time-sensitive delivery, sequencing, resource and recovery

1. Program & Project Delivery Leadership: Lead the planning and execution of the assigned Technology program and project portfolio. Ensure approved initiatives are delivered within scope, schedule, budget, quality and governance expectations. Set delivery priorities, accountabilities, milestones and recovery actions across project teams. Provide timely oversight and intervention for material delivery risks, delays and constraints. 2. Delivery Planning & Controls: Ensure robust integrated plans, baselines, resource plans, financial forecasts and delivery schedules are maintained. Monitor milestones, critical paths, dependencies, changes, risks, issues and decisions throughout the lifecycle. Maintain delivery discipline through accurate status reporting, evidence-based forecasting and corrective action tracking. Ensure project closure, handover, lessons learned and benefits transition are completed effectively. 3. Stakeholder & Business Outcome Management: Partner with project sponsors, Business and Technology stakeholders to confirm outcomes, priorities and acceptance criteria. Maintain clear stakeholder communication, decision logs, escalation routes and governance updates. Ensure delivery outcomes support approved business cases, strategic objectives and measurable benefits. Manage competing priorities and facilitate resolution of cross-functional dependencies. 4. Vendor & Financial Delivery Management: Oversee vendor and strategic partner performance against contractual commitments, milestones, quality and service expectations. Monitor project financials, forecasts, commitments, variances and corrective actions within approved budgets. Work with Procurement, Finance and Legal stakeholders on commercial, contractual and delivery matters. Promote value for money, delivery accountability and effective use of internal and external resources. 5. Governance, Risk & Quality: Ensure programs and projects comply with PM Governance standards, stage gates, controls and reporting requirements. Maintain effective management of delivery, operational, technology, regulatory and third-party risks. Support project assurance reviews, audits and remediation activities, ensuring actions are closed on time. Embed quality management, testing readiness, implementation governance and post-implementation review practices. 6. Workforce, FTE & Capacity Management: Develop and maintain the PM Delivery workforce and FTE plan aligned with portfolio demand, budget and approved structure. Forecast delivery resource demand and balance permanent FTE, UAE National talent, contractors and strategic partners. Monitor vacancies, recruitment, allocation, utilization, productivity, skills gaps and succession risks. Provide capacity insights and recommendations to the Head of Technology Transformation & Portfolio Management and HR. 7. UAE National & Staff Development: Create and maintain individual development plans for UAE Nationals and other staff in the PM Delivery function. Provide role-based pathways for project management, program management, stakeholder leadership, financial control and delivery governance. Coordinate mentoring, coaching, job rotations, stretch assignments, knowledge transfer and professional certifications. Review progress regularly, evidence capability growth and build succession readiness for critical delivery roles. 8. Leadership & Continuous Improvement: Lead, coach and develop program managers, project managers and project management associates. Set clear performance objectives, delivery standards and accountability across the function. Use lessons learned and performance trends to improve delivery methods, tools and ways of working. Champion ADIB values, customer focus, ethics, ownership, collaboration and continuous improvement. 9. Role Complexity and Decision-Making: Lead delivery across a large and complex portfolio comprising a large number of concurrent technology projects and programs. Manage significant financial exposure, regulatory criticality, delivery risk and cross-functional dependencies across Business and Technology. Make and recommend time-sensitive delivery, sequencing, resource and recovery decisions.