Housekeeping Attendant

Organization- Alila Hinu Bay Summary General Responsibility • Communicate in a friendly, tactful and professional manner with guests and colleagues. • Provide information regarding the hotel’s facilities & services. • Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation. • Always present a clean and tidy appearance in accordance with the hotel’s grooming standards. • Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs. • Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues. • Care about your environment and make sure it is tidy and well maintained. • Be reliable and ensure you are at work on time. • Know your role in case of emergency such as bomb threat, flood, fire etc. • Understand the Employee Handbook and comply with the standards it outlines. • Carry out all professionally reasonable instruction given by your supervisor. • Report all incidents, accidents and guest complaints in briefings Technical Expertise Rooms • Know and strictly follow established procedures for the cleaning and set-up of guest rooms • Set-up the work trolley / caddy baskets / Tricycle/ buggy etc.. according to the standards • Carry out the following procedures according to established standards • Key Procedures • DND (Do Not Disturb) • Baby Sitting • Room Discrepancy • Lost & Found • Elsafe (Room Safety Box) • Loan Item • Lost & Breakage • Shoe Shine • Coffee & Tea Facilities • Mini Bar • Guest Laundry Pick-up • AC set up Linen, Wardrobe & Taylor • Know and follow procedures for Uniform/Linen exchange • Methodically organize Uniform and Linen storage • Be involved in the Uniform and Linen Inventory • Deliver guest room linen to the pantry • Mend and maintain the employees' uniforms in good order. • Ensure any damage that may occur to any linen or uniform is followed up quickly • Ensure that the sewing machines and other equipment are in a good working condition, and to report to the Supervisor for any repair requirements. Public Area • Know and strictly follow all established cleaning procedures for: • Polishing • Vacuuming • Scrubbing • Mopping • Shampooing • Dusting • Scrubbing • Washing • Deep cleaning • Complete Room/Public Area Crew work assignment sheet • Know how to operate/use available Housekeeping machinery’s and chemicals according to established standard • Ensure the cleanliness of Public Area and Public Toilet are in standard. Qualifications • Minimum 2- 3 years of experience • Previous experience in Housekeeping within a luxury hotel is an asset. • High school diploma or equivalent preferred, showcasing a basic understanding of housekeeping standards. • Strong attention to detail and commitment to excellence. • Good organizational and time-management skills. • Positive attitude and team spirit. • Ability to work efficiently in a fast-paced environment. • Basic knowledge of French; additional languages are an advantage. • Passion for hospitality and guest satisfaction.

Minimum 2-3 years of experience. Previous experience in Housekeeping within a luxury hotel is an asset. High school diploma or equivalent preferred, showcasing a basic understanding of housekeeping standards. Strong attention to detail and commitment to excellence. Good organizational and time-management skills. Positive attitude and team spirit. Ability to work efficiently in a fast-paced environment. Basic knowledge of French; additional languages are an advantage. Passion for hospitality and guest satisfaction.