Housekeeping Supervisor

Leadership 1. Be actively involved in building teamwork and enhancing the team’s commitment to their work and the hotel 2. Understand the hotel’s vision and brand personality and ensure it is integrated in your daily work practices 3. Actively and successfully train people to work according to hotel’s standards 4. Recognize outstanding individual performance in your team and deal with substandard performance fairly, immediately and constructively 5. Ensure all employees under your supervision are scheduled in accordance with business needs General Responsibility 1. Communicate in a friendly, tactful and professional manner with guest, suppliers as well as colleagues 2. Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation 3. Always present a clean and tidy appearance in accordance with the hotel’s grooming standards 4. Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs 5. Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues 6. Care about your work environment and make sure it is tidy and well maintained 7. Be reliable and ensure you are at work on time 8. Know your role in case of emergency such as bomb threat, flood, fire etc 9. Understand the Employee Handbook and comply with the standards it outlines 10. Carry out all professionally reasonable instructions given by your supervisor 11. Ensure Mini bar procedures are implemented and followed and regularly conducts spot checks with F&B assistant. 12. Assist the managers in planning the weekly roster and training, maintain workplace communication board, submit all guest / staff incident reports. Technical Expertise Rooms 1. Check the general condition in the room and note down any faults and discrepancy found for prompt action, see that all the corridors and passage ways are clean at the time of checking. 2. To have a complete knowledge of chemical products and their proper and economical use, all Housekeeping machines and equipment for operation and maintenance. - To prepare daily task for HK Attendant and assign them to their specific work areas and instruct them to use the proper and correct equipment and chemical - To inspect all public areas, arrival rooms, check outs, OOS/OOO rooms, occupied rooms, VIPs and long stay guest rooms in designated areas daily, and ensure all amenities are placed based on VIP codes. - To coordinate with the Front Office of VIP rooms, unexpected departures, queue rooms, early arrivals and extended stays and room changes. - To assist in monthly inventory and daily checking of linen store in the pantry and make sure that the supplies is complete as the standard established - To prepare daily and evening HK report in floor under his/her responsibility and inform to the HK Clerk for up date status release - Receive Room Status from HK Attendant - Assist in checking up guest supplies, according to requisition and receiving supplies - To distribute card key, mobile and buggy and make sure that they will be returned after finish of work in good condition - To have daily room inspection and report any kind of damage to be repair - Responsible in turn down service and all the guest request - To check the following up of engineering report for repair the out of order room and make sure all done by daily room inspection Public Area - Responsible to the cleanliness of all public areas and back of the house - Check general condition in public area, pantry, stores and take action. - Prepare daily HK Attendant assignment to their specific work area and instruct them to use equipment & chemical correctly - Check & inspect vacuum cleaners, buffing machines, buckets and all equipment, ensure that all equipment are complete and in working condition - Assist in monthly inventory and daily checking of consumable items and chemical in Public area stores and make sure that all supplies are in stock - Prepare daily assignment job for the Rm/PA Attendant under his responsibility - Minimum of 3-5 years of experience in housekeeping within a luxury or five-star hotel environment, with at least 1-2 years in a supervisory role. - High school diploma or equivalent; a degree or diploma in Hotel Management, Hospitality, or a related field is preferred. - Strong knowledge of luxury housekeeping standards, cleaning techniques, sanitation protocols, and guest service excellence. - Excellent leadership, communication, and interpersonal skills, with the ability to motivate and manage a diverse team. - Exceptional attention to detail, organizational skills, and the ability to multitask in a fast-paced environment. - Proficiency in English (additional languages are a plus); strong verbal and written communication abilities.

Minimum of 3-5 years of experience in housekeeping within a luxury or five-star hotel environment, with at least 1-2 years in a supervisory role. High school diploma or equivalent; a degree or diploma in Hotel Management, Hospitality, or a related field is preferred. Strong knowledge of luxury housekeeping standards, cleaning techniques, sanitation protocols, and guest service excellence. Excellent leadership, communication, and interpersonal skills, with the ability to motivate and manage a diverse team. Exceptional attention to detail, organizational skills, and the ability to multitask in a fast-paced environment. Proficiency in English (additional languages are a plus); strong verbal and written communication abilities.

Lead and train housekeeping staff to meet hotel standards. Plan weekly rosters and assist in training. Ensure all employees are scheduled according to business needs. Maintain cleanliness and order in guest rooms and public areas. Monitor and inspect rooms, public areas, and equipment; coordinate with Front Office for VIP rooms, arrivals, departures, and room changes. Prepare daily and evening HK reports; manage inventory of linens, consumables, and chemicals. Ensure mini-bar procedures are followed and conduct spot checks. Manage room inspections, turn-down service, and guest requests. Respond to emergencies per procedures and adhere to Employee Handbook standards.