Front Desk Assistant (Retail, Customer Service & Stock Control) - DIFC, Dubai

Front Desk Assistant (Retail, Customer Service & Stock Control) - DIFC, Dubai The Card Co | www.thecardco.ae Role Summary The Card Co is looking for a friendly, enthusiastic, and motivated Front Desk Assistant to be the welcoming face of our DIFC retail location. This is a customer-facing role for someone who enjoys working with people, is confident with retail sales and payments, and takes pride in keeping the front-of-house and stock areas organised and well presented. Key Responsibilities • Welcome and assist all walk-in customers promptly and professionally. • Handle phone calls and WhatsApp enquiries, take accurate messages, and follow up as required. • Support retail sales, recommend products/services, and upsell where appropriate. • Process customer payments (cash/card/transfer confirmations) and issue receipts/invoices. • Use and manage the POS system, including end-of-day closing and basic reconciliation. • Maintain daily sales reports and trackers (Excel-based) and submit updates daily. • Keep all stock in order: restocking shelves, organising storage areas, labelling, and completing stock counts. • Maintain high housekeeping standards across reception and all customer-facing areas. Requirements • Prior retail experience is required (customer-facing). • Confident using POS systems and handling payments accurately. • Strong working knowledge of Excel (data entry, basic formulae, sorting/filtering). • Excellent communication skills and a professional, presentable manner. • Organised, reliable, and able to multitask in a fast-paced retail environment. Working Pattern • 6 days a week. • 9-hour shifts on a rotation basis. • May be required to work additional hours, including weekends and public holidays, as this is a retail location. Personal Qualities • Friendly, approachable, and customer-focused. • Energetic, proactive, and takes initiative. • Detail-oriented with strong organisation skills. • A team player with a positive attitude. To Apply Please send your CV and a short note outlining your retail/front desk experience and availability to [email protected]. The Card Co is an equal opportunities employer. Only shortlisted candidates will be contacted. Show more Show less

Prior retail experience is required (customer-facing). Confident using POS systems and handling payments accurately. Strong working knowledge of Excel (data entry, basic formulae, sorting/filtering). Excellent communication skills and a professional, presentable manner. Organised, reliable, and able to multitask in a fast-paced retail environment.

Welcome and assist all walk-in customers promptly and professionally. Handle phone calls and WhatsApp enquiries, take accurate messages, and follow up as required. Support retail sales, recommend products/services, and upsell where appropriate. Process customer payments (cash/card/transfer confirmations) and issue receipts/invoices. Use and manage the POS system, including end-of-day closing and basic reconciliation. Maintain daily sales reports and trackers (Excel-based) and submit updates daily. Keep all stock in order: restocking shelves, organising storage areas, labelling, and completing stock counts. Maintain high housekeeping standards across reception and all customer-facing areas.