LMD team leader

About the role

Responsibilities

• Key responsibilities:
• - lead and coordinate daily last-mile delivery operations, ensuring all deliveries are completed accurately and within the agreed service levels.
• - Manage and monitor delivery drivers/riders and ensure proper allocation of routes, orders, and delivery areas.
• - Track daily delivery performance, including on-time delivery, successful delivery rate, failed deliveries, returns, and customer complaints.
• - Monitor drivers’ attendance, productivity, performance, and compliance with operational procedures.
• - Ensure delivery routes are optimized to maximize efficiency and minimize delays, unnecessary mileage, and operational costs.
• - Follow up on delayed, failed, or problematic deliveries and take immediate corrective action.
• - Coordinate with warehouse, dispatch, customer service, and operations teams to ensure smooth order flow from dispatch to final delivery.