Apparel Group

Regional Delivery Manager

Dubai, UAEPosted 9 months ago

Salary
AED 20k–35k a month· est.
Job type
Full time
Level
Lead
Field
Operations & Logistics
Work mode
On site

About the role

Responsibilities: Manage and optimize delivery operations, including route planning, scheduling, and resource allocation Ensure timely and efficient delivery of products to customers, meeting service level agreements (SLAs) and key performance indicators (KPIs) Lead a team of delivery personnel, providing guidance, coaching, and development opportunities Analyze and improve delivery processes, identifying opportunities for cost savings and efficiency gains Collaborate with cross-functional teams, including customer service, sales, and logistics, to ensure seamless delivery experiences Monitor and report on delivery performance metrics, including on-time delivery, order fulfillment, and customer satisfaction Develop and implement contingency plans to mitigate delivery disruptions and ensure business continuity Requirements: Bachelor's degree in Logistics, Supply Chain Management, or related field Minimum 5 years of experience in logistics or delivery management, preferably in a regional or senior role Proven track record of improving delivery operations and customer satisfaction Strong leadership, communication, and problem-solving skills Ability to work in a fast-paced environment and adapt to changing priorities Experience with transportation management systems (TMS) and logistics operations management systems (LMS)

Requirements

Bachelor's degree in Logistics, Supply Chain Management, or related field. Minimum 5 years of experience in logistics or delivery management, preferably in a regional or senior role. Proven track record of improving delivery operations and customer satisfaction. Strong leadership, communication, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Experience with transportation management systems (TMS) and logistics operations management systems (LMS).

Responsibilities

Manage and optimize delivery operations, including route planning, scheduling, and resource allocation. Ensure timely and efficient delivery of products to customers, meeting service level agreements (SLAs) and key performance indicators (KPIs). Lead a team of delivery personnel, providing guidance, coaching, and development opportunities. Analyze and improve delivery processes, identifying opportunities for cost savings and efficiency gains. Collaborate with cross-functional teams, including customer service, sales, and logistics, to ensure seamless delivery experiences. Monitor and report on delivery performance metrics, including on-time delivery, order fulfillment, and customer satisfaction. Develop and implement contingency plans to mitigate delivery disruptions and ensure business continuity.

Skills

  • Logistics
  • Delivery management
  • Transportation management systems (TMS)
  • Logistics operations management systems (LMS)
  • Route planning
  • Scheduling
  • Resource allocation
  • Team leadership
  • Performance metrics
  • Customer service collaboration
  • KPI analysis
  • SLA management
  • Problem-solving
  • Process improvement
  • Contingency planning

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