Logistics Optimization Assistant Manager

Key Accountability Areas Logistics Optimization • Reduce delivery time starting from order dispatching phase until the order is delivered which includes more than 7 stages and time KPIs. • Increase On-time deliveries by enhancing system estimations, accuracy and reduce outliers. • Optimizing dispatch algorithm to ensure we deliver at the fastest time and reduce early cancellation orders. • Analyzing customer delivery experience and enhancing all factors that impact NPS score. • Optimizing Stacked orders to ensure saving orders with the best experience. • Optimizing stacked orders CPO and ensuring we reduce CPO smartly. • Study, prepare, and roll out cities from the On-demand working model to the shift model. • Optimizing shift cities forecast, rider demand estimations, zoning, and slots availability. • Optimizing all shift city setups systematically and ensuring riders can work seamlessly • Leading new initiatives such as acquiring college students as freelance riders with HS fleet. • Enhancing rider daily performance by optimizing Issue Service and Rooster Compliance tools. • Position owner tasks are not limited to the previous tasks, but also completing other assigned tasks by his manager and management. Governance and Resilience • Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner • Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement • Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions Daily Operations • Follow daily operations relating to the job to ensure work continuity • Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards • Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner People Management • Participate in the identification and recruitment of key talents for their respective Department • Manage, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures • Set performance objectives, provide necessary support, evaluate/appraise the team and provide regular feedback on performance • Uphold a high-performance working environment and promote the Organization’s Values Qualifications Knowledge and Experience • 3 - 4 years of relevant experience • Basic knowledge of supply chain and Finance. • Great Excel and analytical skills. • Decision making • Excellent communication skills. Education and Certifications • Bachelor’s Degree in a relevant field is required. • Master’s degree in a relevant field is preferred