IT Support Engineer - Arabic Speaker

Role: IT Support Engineer (Arabic Speaker) Job location: Dubai (Al Ain) Notice Period: Immediate Joiners only Job Overview We are looking for an experienced IT Support Engineer to provide day-to-day technical support to end users across desktops, laptops, mobile devices, business applications, hardware, peripherals, and IT services. The ideal candidate should have strong troubleshooting skills, good communication abilities, a customer-focused approach, and the ability to work independently in a fast-paced environment. Key Responsibilities • Provide 1st and 2nd level IT support for desktops, laptops, mobile devices, printers, peripherals, and business applications. • Troubleshoot issues related to Windows, macOS, Microsoft 365, network connectivity, software, and hardware. • Install, configure, maintain, and support IT endpoint devices, printers, scanners, meeting room equipment, and related hardware. • Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, Exchange Online, and Office applications. • Administer Active Directory user accounts, security groups, permissions, organizational units, and password-related activities. • Manage IT equipment preparation, allocation, collection, and access support for employee onboarding, transfers, and offboarding. • Provide support for account access, password resets, software installation, device usage, and basic user training. • Log, track, update, and close incidents and service requests through the IT service management/ticketing system. • Maintain accurate IT documentation, troubleshooting procedures, user guides, asset records, and knowledge base articles. • Troubleshoot and support peripherals including printers, scanners, card readers, display screens, and queue management systems. • Assist with local network connectivity, IT closets, server room housekeeping, cabling, and infrastructure support activities. • Maintain accurate IT asset inventory, device assignments, warranty information, and stock movement records. • Coordinate with external vendors and service providers for equipment repairs, warranty support, and technical escalations. • Ensure incidents and service requests are resolved within agreed SLA/service levels, escalating complex or high-risk issues when required. Required Skills & Experience • 6+ years of relevant experience in IT Support, Service Desk, Desktop Support, Endpoint Administration, or a similar role. • Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field. • Strong hands-on knowledge of Windows 10/11, macOS, desktop/laptop hardware, drivers, printers, and business applications. • Good experience with Microsoft 365 and enterprise IT environments. • Hands-on experience with Active Directory, remote support tools, endpoint management tools, and IT ticketing systems. • Strong troubleshooting skills across hardware, software, network, and user-access issues. • Basic understanding of endpoint security, patch management, antivirus, device compliance, and IT security best practices. • Experience with asset management systems and service desk platforms. • Experience supporting queue management systems is an advantage. • Exposure to Salesforce or similar CRM/business applications is an advantage. • Relevant certifications such as CompTIA A+/Network+, Microsoft 365 Fundamentals, Azure Fundamentals, ITIL Foundation, or CCNA will be an advantage. Interested candidates, please share cv: [email protected] Show more Show less

6+ years of relevant experience in IT Support, Service Desk, Desktop Support, Endpoint Administration, or a similar role. Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field. Strong hands-on knowledge of Windows 10/11, macOS, desktop/laptop hardware, drivers, printers, and business applications. Good experience with Microsoft 365 and enterprise IT environments. Hands-on experience with Active Directory, remote support tools, endpoint management tools, and IT ticketing systems. Strong troubleshooting skills across hardware, software, network, and user-access issues. Basic understanding of endpoint security, patch management, antivirus, device compliance, and IT security best practices. Experience with asset management systems and service desk platforms. Experience supporting queue management systems is an advantage. Exposure to Salesforce or similar CRM/business applications is an advantage. Relevant certifications such as CompTIA A+/Network+, Microsoft 365 Fundamentals, Azure Fundamentals, ITIL Foundation, or CCNA will be an advantage.

Provide 1st and 2nd level IT support for desktops, laptops, mobile devices, printers, peripherals, and business applications. Troubleshoot issues related to Windows, macOS, Microsoft 365, network connectivity, software, and hardware. Install, configure, maintain, and support IT endpoint devices, printers, scanners, meeting room equipment, and related hardware. Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, Exchange Online, and Office applications. Administer Active Directory user accounts, security groups, permissions, organizational units, and password-related activities. Manage IT equipment preparation, allocation, collection, and access support for employee onboarding, transfers, and offboarding. Provide support for account access, password resets, software installation, device usage, and basic user training. Log, track, update, and close incidents and service requests through the IT service management/ticketing system. Maintain accurate IT documentation, troubleshooting procedures, user guides, asset records, and knowledge base articles. Troubleshoot and support peripherals including printers, scanners, card readers, display screens, and queue management systems. Assist with local network connectivity, IT closets, server room housekeeping, cabling, and infrastructure support activities. Maintain accurate IT asset inventory, device assignments, warranty information, and stock movement records. Coordinate with external vendors and service providers for equipment repairs, warranty support, and technical escalations. Ensure incidents and service requests are resolved within agreed SLA/service levels, escalating complex or high-risk issues when required.