IT Support-Dispatch/Freelance

Job Title: IT Support Specialist – Backfill Job Overview: We are looking for a reliable and flexible IT Support Specialist to provide on-site technical assistance when full-time engineers are unavailable Key Responsibilities • :Provide on-site IT support for desktops, laptops, and peripheral devices • .Install, configure, and maintain hardware and software as per organizational standards • .Perform IMAC (Install, Move, Add, Change) activities for IT assets • .Handle hardware and software troubleshooting, including break-fix support • .Coordinate with OEM/vendors for hardware repairs, replacements, and escalations • .Manage and maintain IT inventory, including asset tracking and documentation • .Perform system imaging for laptops and desktops • .Support printer setup, troubleshooting, and network printer installations • .Assist in conference room setup, AV support, and meeting room technologies • .Provide VIP/end-user support with high-touch service • .Support Office 365-related issues and general user account troubleshooting • .Install and troubleshoot compliance/security software • .Provide support for Mac devices alongside Windows systems • .Ensure adherence to defined Service Level Agreements (SLAs) • .Document incidents, resolutions, and maintain knowledge base articles • .Support after-hours activities, events, and recurring meetings when required .Required Skills & Qualifications • :Strong knowledge of desktop/laptop troubleshooting and configuration • .Hands-on experience with hardware support and peripheral devices • .Basic networking knowledge including DHCP, DNS, and LAN connectivity • .Experience in printer/network printer setup and troubleshooting • .Familiarity with Office 365 support • .Good communication and interpersonal skills • .Ability to work independently in a dynamic environment Show more Show less

Strong knowledge of desktop/laptop troubleshooting and configuration; Hands-on experience with hardware support and peripheral devices; Basic networking knowledge including DHCP, DNS, and LAN connectivity; Experience in printer/network printer setup and troubleshooting; Familiarity with Office 365 support; Good communication and interpersonal skills; Ability to work independently in a dynamic environment.

Provide on-site IT support for desktops, laptops, and peripheral devices; Install, configure, and maintain hardware and software as per organizational standards; Perform IMAC (Install, Move, Add, Change) activities for IT assets; Handle hardware and software troubleshooting, including break-fix support; Coordinate with OEM/vendors for hardware repairs, replacements, and escalations; Manage and maintain IT inventory, including asset tracking and documentation; Perform system imaging for laptops and desktops; Support printer setup, troubleshooting, and network printer installations; Assist in conference room setup, AV support, and meeting room technologies; Provide VIP/end-user support with high-touch service; Support Office 365-related issues and general user account troubleshooting; Install and troubleshoot compliance/security software; Provide support for Mac devices alongside Windows systems; Ensure adherence to defined Service Level Agreements (SLAs); Document incidents, resolutions, and maintain knowledge base articles; Support after-hours activities, events, and recurring meetings when required.