L2 IT Support Engineer (Senior Level L2) - Al Ain Location

• End user support onsite at the client sites. • Excellent knowledge on MS Windows 10, 11 operating systems. • Knowledge on installation & configuration of Applications like Autodesk, AutoCAD and Architecture Software Applications. • Excellent knowledge on MS Windows Server 2012, 2016, 2019, 2022. • Hands on experience and knowledge on RAID configurations. • Knowledge on Server Migration for 2012 to 2022. • Knowledge on Widows Server Clustering. • Knowledge of troubleshooting IOS & MAC systems. • Installation & troubleshooting or MS Office products. • Strong troubleshooting knowledge of Outlook, Email issues. • Strong Knowledge and experience on O365 Management Portal. • Knowledge and experience on SharePoint and OneDrive. • Knowledge and experience on Email Hosting Migrations, DNS Management. • Knowledge on MS Azure, MS InTunes & Cloud technologies. • Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations. • Ability to install/configure & troubleshoot various types of printers. • Ability to configure email accounts, outlook on PC & Mobile devices. • Knowledge on various Backup Technologies, Veeam backup, Cloud Backup, Acronis. • Knowledge and experience on configuration of QNAP, NAS, Storage, Data Migration. • Understanding of Windows Servers & Hyper-V, Virtualization. • Hands-on working Knowledge on Active Directory, GPO, DHCP / DNS record updates. • Knowledge on Firewalls, FortiGate, Sonic Wall, Sophos. • Hands on Knowledge on Firewall Policies, IPSEC VPN Tunneling, SSL VPN. • Knowledge of Video Conferencing systems. • Knowledge on CCTV, NVR, DVR configuration and settings. • Demonstrate proactive approach. Identify and suggest possible improvements on procedures. • Carry out preventive maintenance as per the scheduled calendar. • Knowledge on Assets Management, Assets & Inventory Documentation, IT Infrastructure Documentation, etc. • Excellent attitude towards user support & possess strong communication skills. • Must have driving licenses & Car Work Experience: 7 Years. Certification: MCSE / MCP / MCITP MCSA CCNA Location: Al Ain - Abu Dhabi Salary: 7,000 AED - 8,000 AED Per Month. Show more Show less

Work Experience: 7 years. Certifications: MCSE / MCP / MCITP, MCSA, CCNA. Must have driving licenses & car.

End user support onsite at client sites. Manage and troubleshoot MS Windows 10/11; install and configure applications like Autodesk, AutoCAD and architecture software. Maintain Windows Server environments (2012, 2016, 2019, 2022) and RAID configurations. Perform server migrations (2012 to 2022) and Windows Server clustering. Troubleshoot iOS & macOS. Install and troubleshoot MS Office, Outlook, and O365 management; manage SharePoint and OneDrive; handle email hosting migrations and DNS management. Work with MS Azure, Intune and cloud technologies. Troubleshoot LAN/WAN issues and Wi-Fi APs. Install/configure/troubleshoot printers; configure email accounts on PC & mobile. Manage backups (Veeam, Cloud Backup, Acronis). Configure NAS/storage and perform data migration. Understand Windows Servers & Hyper-V; Active Directory, GPO, DHCP/DNS updates. Work with firewalls (FortiGate, SonicWall, Sophos); firewall policies, IPsec/VPN; SSL VPN. Knowledge of video conferencing, CCTV/NVR/DVR configurations. Proactively identify improvements and perform preventive maintenance. Maintain IT assets documentation and infrastructure documentation. Exhibit excellent user support and communication skills.