Senior IT Support Engineer L2 - Al Ain Location

• End user support onsite at the client sites. • Excellent knowledge on MS Windows 10, 11 operating systems. • Knowledge on installation & configuration of Applications like Autodesk, AutoCAD and Architecture Software Applications. • Excellent knowledge on MS Windows Server 2012, 2016, 2019, 2022. • Hands on experience and knowledge on RAID configurations. • Knowledge on Server Migration for 2012 to 2022. • Knowledge on Widows Server Clustering. • Knowledge of troubleshooting IOS & MAC systems. • Installation & troubleshooting or MS Office products. • Strong troubleshooting knowledge of Outlook, Email issues. • Strong Knowledge and experience on O365 Management Portal. • Knowledge and experience on SharePoint and OneDrive. • Knowledge and experience on Email Hosting Migrations, DNS Management. • Knowledge on MS Azure, MS InTunes & Cloud technologies. • Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations. • Ability to install/configure & troubleshoot various types of printers. • Ability to configure email accounts, outlook on PC & Mobile devices. • Knowledge on various Backup Technologies, Veeam backup, Cloud Backup, Acronis. • Knowledge and experience on configuration of QNAP, NAS, Storage, Data Migration. • Understanding of Windows Servers & Hyper-V, Virtualization. • Hands-on working Knowledge on Active Directory, GPO, DHCP / DNS record updates. • Knowledge on Firewalls, FortiGate, Sonic Wall, Sophos. • Hands on Knowledge on Firewall Policies, IPSEC VPN Tunneling, SSL VPN. • Knowledge of Video Conferencing systems. • Knowledge on CCTV, NVR, DVR configuration and settings. • Demonstrate proactive approach. Identify and suggest possible improvements on procedures. • Carry out preventive maintenance as per the scheduled calendar. • Knowledge on Assets Management, Assets & Inventory Documentation, IT Infrastructure Documentation, etc. • Excellent attitude towards user support & possess strong communication skills. • Must have driving licenses & Car Work Experience: 7 Years. Certification: MCSE / MCP / MCITP MCSA CCNA Location: Al Ain - Abu Dhabi Salary: 7,500 AED Per Month. Show more Show less

7 years of work experience in IT support or related; MCSE / MCP / MCITP; driving license and car.

End user support onsite at the client sites. Hands-on knowledge and troubleshooting across Windows 10/11, Windows Server 2012-2022, Active Directory, GPO, DHCP/DNS. Install/configure and troubleshoot applications such as Autodesk, AutoCAD and architecture software. Manage O365, Outlook, SharePoint and OneDrive, including email hosting migrations and DNS management. Knowledge of SQL/Exchange related tasks. Configure and troubleshoot LAN/WAN, Wi-Fi APs, printers, and mobile device email. Cloud and virtualization familiarity (Azure, Intune, Hyper-V). Backup and storage solutions (Veeam, Acronis, NAS/QNAP). Firewall and VPN expertise (FortiGate, SonicWall, Sophos; IPsec VPN, SSL VPN). Video conferencing, CCTV/NVR/DVR configurations. Proactive procedures improvement, preventive maintenance, asset & inventory documentation, IT infrastructure documentation. Excellent communication and user support attitude.