Senior L2 - IT Support Engineer - Arabic Speaker, Al Ain, Abu Dhabi Location

Areas of Responsibility & Scope: • Infrastructure & Network - Network and hardware performance monitoring, troubleshooting, WAN/Internet and vendor coordination • Servers & Virtualization - Windows servers, VMware ESXi/vSphere/vCenter, VM performance and capacity • Backup & Recovery - Veeam backup monitoring, failed jobs, recovery coordination and licensing • Microsoft Infrastructure - Active Directory, DNS, DHCP, Group Policy, Windows Server, Microsoft 365 and Azure • Healthcare – VRepro / EMR - Technical support, performance/disconnection issues and vendor coordination • Healthcare – Malaffi / HL7- HL7/PPR integration monitoring, troubleshooting and vendor coordination • Cybersecurity - FortiGate, endpoint security, MFA/FortiToken and security vendor coordination • ADHICS - Compliance Audit findings, remediation, evidence and vendor coordination • Telephony – Yeastar / Yealink- PBX and IP phone monitoring, configuration and troubleshooting • Sound System - Monitoring, troubleshooting and vendor coordination • Access Door System - Monitoring, user/access updates and troubleshooting • User Support - Hardware, software, network, printer and access troubleshooting • Vendor Management - Vendor coordination, quotations, proposals, support tickets and AMC follow-up • IT Procurement & Budget - Technical specifications, BOQ, quotation review, procurement and forecasting • IT Projects - Planning, technical requirements, implementation, testing and vendor coordination • Licenses & Contracts - Microsoft, Fortinet, VMware, Veeam, security, AMC and other renewals Technical Knowledge: • End user support onsite at the client sites. • Excellent knowledge on MS Windows 10, 11 operating systems. • Knowledge on installation & configuration of Applications like Autodesk, AutoCAD and Architecture Software Applications. • Excellent knowledge on MS Windows Server 2012, 2016, 2019, 2022. • Hands on experience and knowledge on RAID configurations. • Knowledge on Server Migration for 2012 to 2022. • Knowledge on Widows Server Clustering. • Knowledge of troubleshooting IOS & MAC systems. • Installation & troubleshooting or MS Office products. • Strong troubleshooting knowledge of Outlook, Email issues. • Strong Knowledge and experience on O365 Management Portal. • Knowledge and experience on SharePoint and OneDrive. • Knowledge and experience on Email Hosting Migrations, DNS Management. • Knowledge on MS Azure, MS InTunes & Cloud technologies. • Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations. • Ability to install/configure & troubleshoot various types of printers. • Ability to configure email accounts, outlook on PC & Mobile devices. • Knowledge on various Backup Technologies, Veeam backup, Cloud Backup, Acronis. • Knowledge and experience on configuration of QNAP, NAS, Storage, Data Migration. • Understanding of Windows Servers & Hyper-V, Virtualization. • Hands-on working Knowledge on Active Directory, GPO, DHCP / DNS record updates. • Knowledge on Firewalls, FortiGate, Sonic Wall, Sophos. • Hands on Knowledge on Firewall Policies, IPSEC VPN Tunneling, SSL VPN. • Knowledge of Video Conferencing systems. • Knowledge on CCTV, NVR, DVR configuration and settings. • Demonstrate proactive approach. Identify and suggest possible improvements on procedures. • Carry out preventive maintenance as per the scheduled calendar. • Knowledge on Assets Management, Assets & Inventory Documentation, IT Infrastructure Documentation, etc. • Excellent attitude towards user support & possess strong communication skills. Work Experience: 7+ Years. Certification: MCSE / MCP / MCITP MCSA CCNA Location: Al Ain, Abu Dhabi Salary: 10,000 AED Per Month. Show more Show less

7+ years of work experience in IT support/infrastructure. Certifications: MCSE / MCP / MCITP, and CCNA.

Infrastructure & Network: network and hardware performance monitoring, troubleshooting, WAN/Internet and vendor coordination. Servers & Virtualization: Windows servers, VMware ESXi/vSphere/vCenter, VM performance and capacity. Backup & Recovery: Veeam backup monitoring, failed jobs, recovery coordination and licensing. Microsoft Infrastructure: Active Directory, DNS, DHCP, Group Policy, Windows Server, Microsoft 365 and Azure. Healthcare – VRepro / EMR: technical support, performance/disconnection issues and vendor coordination. Healthcare – Malaffi / HL7-: HL7/PPR integration monitoring, troubleshooting and vendor coordination. Cybersecurity: FortiGate, endpoint security, MFA/FortiToken and security vendor coordination. ADHICS: Compliance Audit findings, remediation, evidence and vendor coordination. Telephony – Yeastar / Yealink: PBX and IP phone monitoring, configuration and troubleshooting. Sound System: monitoring, troubleshooting and vendor coordination. Access Door System: monitoring, user/access updates and troubleshooting. User Support: hardware, software, network, printer and access troubleshooting. Vendor Management: vendor coordination, quotations, proposals, support tickets and AMC follow-up. IT Procurement & Budget: technical specifications, BOQ, quotation review, procurement and forecasting. IT Projects: planning, technical requirements, implementation, testing and vendor coordination. Licenses & Contracts: Microsoft, Fortinet, VMware, Veeam, security, AMC and other renewals.