Desktop Support Engineer – Intune | Autopilot | SCCM | VIP Support

Job Description •Minimum 2-3 years’ experience in DSS, providing technical support in a fast paced and constantly changing environment up to executive management level. •Excellent customer service and communication skills including providing VIP support. •Experience supporting large Windows based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365 . •Diagnosing and troubleshooting desktop system, printer and operating problems •Experience supporting large Windows based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365. •Support of End User for video conferencing units.. •Responds to telephone calls, email, service tickets, and dispatched requests for technical support . •Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC . •MS Office (Windows and Mac) software. •Experience supporting networking equipment with basic knowledge in order to follow direction from an L3 Engineer. •Excellent customer service and communication skills including providing VIP support •Skilled in documenting written troubleshooting steps and instructions . Key Technical Skills Required Re-Imaging Laptops and PC. Active Directory, Autopilot & MS Intune. SCCM Office 365 Troubleshooting Static IP and DHCP Default Gateway Event viewer Use of Login script, MSI & EXE Indexing in Microsoft Windows Troubleshooting Printers Split Tunnel VPN Vs. Full Tunnel VPN Miracast - wirelessly shared multimedia Cisco Mini Bar VLAN & Basic Networking Knowledge. IT Asset Management Ticket Tool- SNOW Immediate Joiners Only — Kindly apply only if you are available to join immediately. Show more Show less

Minimum 2-3 years’ experience in DSS, providing technical support in a fast paced and constantly changing environment up to executive management level. Excellent customer service and communication skills including providing VIP support. Experience supporting large Windows based environments to desktop level with emphasis on Win 7 OS / Office 2010 as well as Win 8 and O365. Diagnosing and troubleshooting desktop system, printer and operating problems. Experience supporting End User for video conferencing units. Responds to service requests via telephone, email, or tickets. Experience with Remote Support technologies (Remote Desktop, Apple Remote Desktop, VNC). MS Office (Windows and Mac). Experience supporting networking equipment with basic knowledge to follow direction from an L3 Engineer. Documentation of troubleshooting steps. Re-Imaging laptops/PCs. IT Asset Management. Ticket Tool- ServiceNow (SNOW). Immediate joiners only.

Provide VIP desktop support for Windows-based environments, including imaging, troubleshooting, and maintaining Windows 7/8/10 with Office 365. Support end users for video conferencing units and general end-user computing issues. Respond to tickets via phone, email, and ticketing system; utilize remote support tools (Microsoft Remote Desktop, Apple Remote Desktop, VNC). Manage IT assets and documentation of troubleshooting steps. Work with Active Directory, Autopilot, MS Intune, and SCCM to manage devices. Troubleshoot Office 365, networking basics (IP, DHCP, gateway, VPN), printers, and standard peripherals. Collaborate with L3 engineers for complex issues and follow standard incident management processes using SNOW.