L2 IT Support Engineer (Senior Level L2)

• Work with a team of engineers & resolve assigned tickets by visiting client sites. • End user support onsite by visiting client sites. • Excellent knowledge on MS Windows 10, 11 operating system. • Knowledge on installation & configuration of Applications like Autodesk, AutoCAD and Architecture Software Applications. • Excellent knowledge on MS Windows Server 2012, 2016, 2019, 2022. • Hands on experience and knowledge on RAID configurations. • Knowledge on Server Migration for 2012 to 2022. • Knowledge on Widows Server Clustering. • Knowledge of troubleshooting IOS & MAC systems. • Installation & troubleshooting or MS Office products. • Strong troubleshooting knowledge of Outlook, Email issues. • Strong Knowledge and experience on O365 Management Portal. • Knowledge and experience on SharePoint and OneDrive. • Knowledge and experience on Email Hosting Migrations, DNS Management. • Knowledge on MS Azure, MS InTunes & Cloud technologies. • Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations. • Ability to install/configure & troubleshoot various types of printers. • Ability to configure email accounts, outlook on PC & Mobile devices. • Knowledge on various Backup Technologies, Veeam backup, Cloud Backup, Acronis. • Knowledge and experience on configuration of QNAP, NAS, Storage, Data Migration. • Understanding of Windows Servers & Hyper-V, Virtualization. • Hands-on working Knowledge on Active Directory, GPO, DHCP / DNS record updates. • Knowledge on Firewalls, FortiGate, Sonic Wall, Sophos. • Hands on Knowledge on Firewall Policies, IPSEC VPN Tunneling, SSL VPN. • Knowledge of Video Conferencing systems. • Knowledge on CCTV, NVR, DVR configuration and settings. • Demonstrate proactive approach. Identify and suggest possible improvements on procedures • Carry out preventive maintenance as per the scheduled calendar. • Knowledge on Assets Management, Assets & Inventory Documentation, IT Infrastructure Documentation, etc. • Excellent attitude towards user support & possess strong communication skills Work Experience: 7+ Years. Salary: 9000 -10000 AED Per Month Location: Abu Dhabi Show more Show less

7+ years IT support experience; on-site end-user support at client sites; strong knowledge of Windows Server environments (2012-2022); experience with Active Directory, GPO, DHCP/DNS; familiarity with network fundamentals (LAN/WAN, Wi-Fi); experience with backup and virtualization technologies; ability to install/configure/troubleshoot printers and various collaboration tools (Outlook, O365, SharePoint/OneDrive).

Work with a team of engineers to resolve assigned tickets by visiting client sites; provide end-user support onsite; install, configure, and troubleshoot Windows client and server environments; manage and troubleshoot MS Office, Outlook, O365, SharePoint, OneDrive; handle DNS, email hosting migrations, and cloud/Azure technologies; manage networking issues (LAN/WAN, Wi-Fi), VPNs, firewalls; backup and storage maintenance (Veeam, Acronis, NAS/QNAP); virtualization (Hyper-V), AD, GPO, and asset/inventory documentation; maintain IT infrastructure documentation; Proactively suggest process improvements; perform preventive maintenance.