IT Support Engineer

About Us Sanipex Group offers to our customers a unique lifestyle proposition throughout the Middle East, Europe, Asia and Africa. Our reputation has been built over 30 years through our Retail, Trade, Project and Digital channels by offering a one-stop-shop for architects, interior designers, developers, retailers and private clients alike. We are a dynamic, creative team of people who are passionate about our customers and products. Our team enjoy and participate in comprehensive training programs to develop new skills and capabilities. You too can thrive in a positive, fun, and driven culture and take your career to new heights. We employ over 43 nationalities and committed to inclusion and diversity. Since our team is expanding, we are looking for a talented IT Support Engineer to join us. About the role: We are seeking an experienced IT Support Engineer to provide 1st and 2nd line technical support across desktops, laptops, printers and mobile devices, both locally and remotely. You will play a key role in maintaining and supporting our IT infrastructure, including Windows and macOS environments, Microsoft 365, Azure, Intune, endpoint protection and Mobile Device Management. Your responsibilities will include configuring and deploying devices, installing authorized software, applying security updates, maintaining equipment records, supporting user mailboxes and accounts, and managing onboarding and offboarding requests. You will also support network infrastructure including firewalls, switches and access points, as well as CCTV systems, and contribute to small and medium-sized IT projects. Working closely with the IT Team Lead, you will resolve technical issues, escalate critical matters and help ensure a reliable and secure IT environment. About You: You will have a minimum of 3 years’ experience in IT Technical Support, with strong knowledge of Microsoft and Apple operating systems, Microsoft 365, Azure, Intune and networking. Experience with ITSM ticketing tools, CCTV configuration and support, and data centre IT practices would be advantageous. You will have excellent organisational, prioritisation and problem-solving skills, alongside strong written and verbal English communication abilities. A collaborative and customer-focused approach is essential, as is the flexibility to work varying hours and travel to other group locations when required. A valid driving license is essential. CCNA, ITIL or Azure certifications would be a plus. If you thrive in a fast-paced environment and are passionate about delivering high-quality IT support, we would love to hear from you. What We Can Offer: You will turn your career aspirations into reality. We will help shape your career journey through enriching experiences, learning, and development opportunities. Our Group offers diverse career paths for those who are passionate, innovative, and collaborative - every day. We recognize the value that you bring, and we strive to provide a competitive salary and benefits package. We Welcome Everyone to Apply: It takes diversity of thought, culture, background, abilities, and perspectives to truly enthuse and excite our customers. We welcome all applicants to apply and be part of our exciting future. We would like to thank you in advance for your application. Due to the influx of applications, we don’t always get the opportunity to speak to our candidates. Consequently, if you haven’t been contacted over the next two weeks then you can assume you have not been successful on this occasion. Show more Show less

You will have a minimum of 3 years’ experience in IT Technical Support, with strong knowledge of Microsoft and Apple operating systems, Microsoft 365, Azure, Intune and networking. Experience with ITSM ticketing tools, CCTV configuration and support, and data centre IT practices would be advantageous. You will have excellent organisational, prioritisation and problem-solving skills, alongside strong written and verbal English communication abilities. A collaborative and customer-focused approach is essential, as is the flexibility to work varying hours and travel to other group locations when required. A valid driving license is essential. CCNA, ITIL or Azure certifications would be a plus.

Provide 1st and 2nd line technical support across desktops, laptops, printers and mobile devices, both locally and remotely. Maintain and support IT infrastructure, including Windows and macOS environments, Microsoft 365, Azure, Intune, endpoint protection and Mobile Device Management. Configure and deploy devices, install authorized software, apply security updates, maintain equipment records, support user mailboxes and accounts, and manage onboarding and offboarding requests. Support network infrastructure including firewalls, switches and access points, as well as CCTV systems, and contribute to small and medium-sized IT projects. Work closely with the IT Team Lead to resolve technical issues, escalate critical matters and help ensure a reliable and secure IT environment.