Officer IT Help Desk & Support

Position: Officer IT Help Desk & Support JPC: 6329 Location: Abu Dhabi Experience: 2+ Years Job Required • Provide first-level support for IT incidents and service requests • Log and track issues using ITSM tools (e.g., ManageEngine) • Troubleshoot hardware, software, and network issues • Support users with system access, VPN, and email issues • Install and configure desktops, laptops, and printers • Escalate unresolved issues to relevant IT teams • Minimum of 2 years of experience in IT support/help desk • Bachelor s degree or diploma in IT or related field • Good knowledge of Windows OS and Microsoft Office • Basic networking knowledge • Certifications in software development or relevant technologies (e.g., Microsoft Certified Developer, Oracle, AWS, or similar) are an advantage • Experience with ITSM tools (ManageEngine, ServiceNow, etc.) • Knowledge of Active Directory (user management) Show more Show less

Minimum of 2 years of experience in IT support/help desk; Bachelor s degree or diploma in IT or related field; Good knowledge of Windows OS and Microsoft Office; Basic networking knowledge; Certifications in software development or relevant technologies (e.g., Microsoft Certified Developer, Oracle, AWS, or similar) are an advantage; Experience with ITSM tools (ManageEngine, ServiceNow, etc.); Knowledge of Active Directory (user management).

Provide first-level support for IT incidents and service requests; Log and track issues using ITSM tools (e.g., ManageEngine); Troubleshoot hardware, software, and network issues; Support users with system access, VPN, and email issues; Install and configure desktops, laptops, and printers; Escalate unresolved issues to relevant IT teams.