L2 IT Support Engineer (Senior Level L2) - Immediate Joiners Only

• Work with a team of engineers & resolve assigned tickets by visiting client sites. • End user support onsite by visiting client sites. • Excellent knowledge on MS Windows 10, 11 operating system. • Knowledge on installation & configuration of Applications like Autodesk, AutoCAD and Architecture Software Applications. • Excellent knowledge on MS Windows Server 2012, 2016, 2019, 2022. • Hands on experience and knowledge on RAID configurations. • Knowledge on Server Migration for 2012 to 2022. • Knowledge on Widows Server Clustering. • Knowledge of troubleshooting IOS & MAC systems. • Installation & troubleshooting or MS Office products. • Strong troubleshooting knowledge of Outlook, Email issues. • Strong Knowledge and experience on O365 Management Portal. • Knowledge and experience on SharePoint and OneDrive. • Knowledge and experience on Email Hosting Migrations, DNS Management. • Knowledge on MS Azure, MS InTunes & Cloud technologies. • Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations. • Ability to install/configure & troubleshoot various types of printers. • Ability to configure email accounts, outlook on PC & Mobile devices. • Knowledge on various Backup Technologies, Veeam backup, Cloud Backup, Acronis. • Knowledge and experience on configuration of QNAP, NAS, Storage, Data Migration. • Understanding of Windows Servers & Hyper-V, Virtualization. • Hands-on working Knowledge on Active Directory, GPO, DHCP / DNS record updates. • Knowledge on Firewalls, FortiGate, Sonic Wall, Sophos. • Hands on Knowledge on Firewall Policies, IPSEC VPN Tunneling, SSL VPN. • Knowledge of Video Conferencing systems. • Knowledge on CCTV, NVR, DVR configuration and settings. • Demonstrate proactive approach. Identify and suggest possible improvements on procedures • Carry out preventive maintenance as per the scheduled calendar. • Knowledge on Assets Management, Assets & Inventory Documentation, IT Infrastructure Documentation, etc. • Excellent attitude towards user support & possess strong communication skills Work Experience: 7+ Years. Salary: 7,500 - 8,500 AED Per Month Location: Abu Dhabi Show more Show less

7+ years of work experience in IT support with on-site client visits; strong knowledge of Windows operating systems (Windows 10/11) and Windows Server versions (2012-2022); experience with Active Directory, GPO, DHCP/DNS; familiarity with O365 management, SharePoint, OneDrive, and email hosting migrations; exposure to virtualization (Hyper-V); knowledge of backups (Veeam, Acronis, Cloud backups); networking basics (LAN/WAN, Wi-Fi APs); experience with Firewalls (FortiGate, SonicWall, Sophos) and VPNs (IPsec/SSL); knowledge of storage (NAS/QNAP), data migration, and CCTV/NVR/DVR configurations; onsite IT support and preventive maintenance; strong communication skills.

Work with a team of engineers and resolve assigned tickets by visiting client sites. End user support onsite by visiting client sites. Install and configure applications such as Autodesk, AutoCAD and architecture software. Manage MS Windows Server infrastructure (2012-2022) including RAID configurations, migrations, clustering. Troubleshoot IOS & MAC systems. Install and troubleshoot MS Office products; manage Outlook issues and O365 Management Portal. Manage SharePoint and OneDrive; handle Email hosting migrations and DNS management. Work with MS Azure, Intune & cloud technologies. Troubleshoot LAN/WAN issues and configure Wi-Fi APs. Install/configure and troubleshoot printers. Configure email accounts and Outlook on PC & mobile. Manage backups (Veeam, Cloud Backup, Acronis) and storage (QNAP, NAS). Understand Windows Server, Hyper-V, and virtualization. Administer Active Directory, GPO, DHCP/DNS updates. Work with Firewalls (FortiGate, SonicWall, Sophos) and VPN policies (IPsec/SSL). Knowledge of video conferencing, CCTV/NVR/DVR configurations. Proactive in process improvements and preventive maintenance; maintain IT assets/inventory documentation.