Operations Manager

About A.Living Holiday Homes A.Living Holiday Homes is a leading holiday homes and short-term rental management company based in Dubai, committed to delivering exceptional hospitality experiences for guests while maximizing returns for property owners. We manage a growing portfolio of premium holiday homes across the city, combining operational excellence, technology, and personalized service to ensure every stay meets the highest standards. At A.Living, we believe that great hospitality begins with great people. Our team is driven by professionalism, attention to detail, and a passion for creating seamless guest experiences. As we continue to expand our portfolio, we are looking for experienced professionals who are eager to contribute to a dynamic, fast-paced environment and play a key role in the growth of one of Dubai's emerging holiday homes companies. Role Purpose The Operations Manager is responsible for overseeing and optimizing daily holiday home operations, ensuring exceptional guest experiences, strong property performance, and smooth coordination between all operational teams. The role ensures that all properties are operationally ready, maintained to company and DTCM standards, and that teams deliver consistent service quality across the portfolio. The Operations Manager will also oversee the operational setup of new properties, including coordination of furnishing, property preparation, and onboarding activities to ensure units are ready for launch. Key Responsibilities 1. Operations Management • Oversee daily operations across the entire holiday home property portfolio. • Ensure smooth check-in, check-out, housekeeping, maintenance, and inspection processes. • Monitor operational performance and proactively resolve issues. • Establish, implement, and maintain Standard Operating Procedures (SOPs). • Ensure all properties comply with DTCM standards and company quality guidelines. • Monitor operational workflows and identify opportunities for improvement. • Ensure all properties remain guest-ready and operationally efficient. 2. Property Setup & Onboarding • Coordinate the operational onboarding of new properties from preparation stage until listing. • Manage the furnishing coordination process for new units. • Ensure furniture, appliances, household items, and required operational supplies are delivered, installed, and properly arranged before listing. • Coordinate property inspections and readiness checks before properties go live. • Ensure new units meet company standards and DTCM requirements before receiving guests. • Identify missing items, setup requirements, and operational improvements needed before launch. 3. Team Leadership & Management • Manage and supervise the Operations team, including coordinating Guest Relations activities to ensure smooth communication, efficient task execution, and consistent service standards. • Allocate responsibilities and ensure clear ownership of operational tasks. • Monitor team performance, productivity, and service standards. • Conduct regular team meetings and performance reviews. • Ensure the team follows company procedures and delivers consistent service quality. 4. Property Quality & Maintenance • Maintain high property standards through regular inspections. • Coordinate maintenance requests and ensure timely resolution. • Monitor property conditions and ensure issues are addressed proactively. • Manage operational inventory, supplies, and property readiness requirements. • Ensure all apartments have required access keys, documents, and operational necessities. • Coordinate with maintenance teams and suppliers when required. 5. Guest Experience Management • Ensure smooth guest journeys from arrival to departure. • Coordinate with Guest Relations to resolve guest concerns efficiently. • Monitor guest feedback and implement operational improvements. • Support maintaining high review ratings across booking platforms. • Ensure guest complaints are handled professionally and resolved within agreed timelines. 6. Cross-Department Coordination • Work closely with Revenue, Guest Relations, Finance, Administration, and Business Development teams. • Ensure effective communication between departments. • Support Revenue and Business Development teams with operational insights for new listings and portfolio growth. • Provide operational reports and performance updates to management. • Ensure smooth handover of information between departments. Required Skills & Experience • Bachelor's degree in Hospitality, Business Administration, Tourism, Property Management, or a related field is preferred. • Minimum 5 years of experience in Holiday Homes, Short-Term Rental Management, Hospitality Operations, Property Management, or Hotel Operations. • Previous experience managing Airbnb or holiday home portfolios is highly preferred. • Strong leadership and team management skills. • Excellent problem-solving and decision-making abilities. • Strong knowledge of guest experience and operational workflows. • Ability to manage multiple properties and priorities simultaneously. • Strong communication, coordination, and organizational skills. • Experience coordinating property setup, furnishing, or unit onboarding is preferred. • Knowledge of Dubai Holiday Homes regulations (DTCM) is preferred. • Experience using Property Management Systems (PMS) such as Hostaway, Guesty, Hospitable, or similar platforms is an advantage. • Valid UAE driving license and own vehicle are required, with the ability to travel between properties as needed. Key Performance Indicators (KPIs) • Guest satisfaction and review scores. • Check-in/check-out efficiency. • Maintenance resolution time. • Property quality scores. • Successful onboarding and launch of new properties. • Furnishing and setup completion timelines. • Team productivity and task completion. • Operational cost control. • SOP compliance. • Inventory accuracy and property readiness standards. What We Offer • Competitive salary package. • Performance-based incentives. • Career growth opportunities within a rapidly expanding holiday homes company. • Dynamic, collaborative, and supportive work environment. • Opportunity to lead and develop a growing operations team. • Exposure to a premium portfolio of holiday homes across Dubai. Show more

Bachelor's degree in Hospitality, Business Administration, Tourism, Property Management, or a related field is preferred. Minimum 5 years of experience in Holiday Homes, Short-Term Rental Management, Hospitality Operations, Property Management, or Hotel Operations. Previous experience managing Airbnb or holiday home portfolios is highly preferred. Strong leadership and team management skills. Excellent problem-solving and decision-making abilities. Strong knowledge of guest experience and operational workflows. Ability to manage multiple properties and priorities simultaneously. Strong communication, coordination, and organizational skills. Experience coordinating property setup, furnishing, or unit onboarding is preferred. Knowledge of Dubai Holiday Homes regulations (DTCM) is preferred. Experience using Property Management Systems (PMS) such as Hostaway, Guesty, Hospitable, or similar platforms is an advantage. Valid UAE driving license and own vehicle are required, with the ability to travel between properties as needed.

1. Operations Management: Oversee daily operations across the entire holiday home property portfolio. Ensure smooth check-in, check-out, housekeeping, maintenance, and inspection processes. Monitor operational performance and proactively resolve issues. Establish, implement, and maintain Standard Operating Procedures (SOPs). Ensure all properties comply with DTCM standards and company quality guidelines. Monitor operational workflows and identify opportunities for improvement. Ensure all properties remain guest-ready and operationally efficient. 2. Property Setup & Onboarding: Coordinate the operational onboarding of new properties from preparation stage until listing. Manage the furnishing coordination process for new units. Ensure furniture, appliances, household items, and required operational supplies are delivered, installed, and properly arranged before listing. Coordinate property inspections and readiness checks before properties go live. Ensure new units meet company standards and DTCM requirements before receiving guests. Identify missing items, setup requirements, and operational improvements needed before launch. 3. Team Leadership & Management: Manage and supervise the Operations team, including coordinating Guest Relations activities to ensure smooth communication, efficient task execution, and consistent service standards. Allocate responsibilities and ensure clear ownership of operational tasks. Monitor team performance, productivity, and service standards. Conduct regular team meetings and performance reviews. Ensure the team follows company procedures and delivers consistent service quality. 4. Property Quality & Maintenance: Maintain high property standards through regular inspections. Coordinate maintenance requests and ensure timely resolution. Monitor property conditions and ensure issues are addressed proactively. Manage operational inventory, supplies, and property readiness requirements. Ensure all apartments have required access keys, documents, and operational necessities. Coordinate with maintenance teams and suppliers when required. 5. Guest Experience Management: Ensure smooth guest journeys from arrival to departure. Coordinate with Guest Relations to resolve guest concerns efficiently. Monitor guest feedback and implement operational improvements. Support maintaining high review ratings across booking platforms. Ensure guest complaints are handled professionally and resolved within agreed timelines. 6. Cross-Department Coordination: Work closely with Revenue, Guest Relations, Finance, Administration, and Business Development teams. Ensure effective communication between departments. Support Revenue and Business Development teams with operational insights for new listings and portfolio growth. Provide operational reports and performance updates to management. Ensure smooth handover of information between departments.