Guest Relations & Check-in Executive – Dubai

We’re Hiring: Guest Relations & Check-in Executive – Dubai GOGOTO BNB is a fast-growing holiday homes company managing premium short-term rental apartments across Dubai. We are looking for an experienced Guest Relations & Check-in Executive who can manage guest check-ins, check-outs, communication, property coordination and overall guest satisfaction. This is a hands-on hospitality role. The main goal is simple: give every guest a smooth stay, build a strong relationship and help us consistently achieve 5-star reviews. Key responsibilities • Manage guest check-ins and check-outs across our Dubai holiday homes • Communicate with guests before, during and after their stay • Coordinate arrival timings, access instructions and property handovers • Assist guests with questions, requests and issues during their stay • Build positive guest relationships and encourage genuine 5-star reviews • Handle guest communication through phone, WhatsApp and booking platforms • Work on computer-based property and guest-management systems • Assist with Sakani and other holiday-home operational platforms • Coordinate with housekeeping, maintenance and internal operations teams • Inspect apartments when required before guest arrival • Maintain accurate guest records, documents and operational updates • Respond quickly during urgent guest situations Working schedule This role does not follow a fixed 9-to-5 schedule. Check-ins and check-outs may happen during mornings, evenings, weekends or public holidays. Working hours and weekly offs will be managed through a flexible operational roster based on bookings. Candidates must be comfortable with: • Flexible shift timings • Weekend and public-holiday duties • Last-minute guest requests • Travelling between properties in Dubai • Being reachable during assigned duty hours Candidate requirements • Previous experience in Dubai holiday homes, hotels, serviced apartments or short-term rentals is required • Strong English communication skills • Confident and professional guest-handling ability • Good computer and administrative skills • Experience with Airbnb, Booking.com, property-management systems or Sakani is preferred • Ability to manage difficult guests calmly and professionally • Strong problem-solving and coordination skills • UAE driving licence and own car are strongly preferred • Candidates currently available in Dubai will be given preference Show more Show less

Previous experience in Dubai holiday homes, hotels, serviced apartments or short-term rentals is required. Strong English communication skills. Confident and professional guest-handling ability. Good computer and administrative skills. Experience with Airbnb, Booking.com, property-management systems or Sakani is preferred. Ability to manage difficult guests calmly and professionally. Strong problem-solving and coordination skills. UAE driving licence and own car are strongly preferred. Candidates currently available in Dubai will be given preference.

Manage guest check-ins and check-outs across Dubai holiday homes. Communicate with guests before, during and after their stay. Coordinate arrival timings, access instructions and property handovers. Assist guests with questions, requests and issues during their stay. Build positive guest relationships and encourage 5-star reviews. Handle guest communication through phone, WhatsApp and booking platforms. Work on computer-based property and guest-management systems. Assist with Sakani and other holiday-home operational platforms. Coordinate with housekeeping, maintenance and internal operations teams. Inspect apartments when required before guest arrival. Maintain accurate guest records, documents and operational updates. Respond quickly during urgent guest situations.