Assistant Manager Fulfilment Operations

Job title: Assistant Manager Fulfilment Operations Location: Dubai, United Arab Emirates Reporting to: Head of Fulfilment About noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a (add title) who can help us move even faster. noon’s mission: Every door, every day. About Dubai Mall The Dubai Mall Online is the official digital platform of Dubai Mall, bringing together the mall’s iconic retail brands into a single online shopping destination. Powered by best-in-class e-commerce technology, logistics, and customer experience capabilities, the platform enables customers to discover, shop, and receive products from multiple Dubai Mall retailers through a seamless digital journey. Joining The Dubai Mall Online offers a unique opportunity to help build and scale a high-growth business from the ground up, working alongside some of the world’s most recognized brands while shaping the future of omnichannel retail in the GCC. What you'll do: Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward. We are looking for an Assistant Manager Fulfilment Operations to join our Dubai Mall team. The ideal candidate will have experience in warehouse, fulfilment, and last-mile delivery operations, with a proven track record of managing or building operations in a fast-paced e-commerce or logistics environment. Role Overview: The AM Fulfillment Operations will be the on-ground execution lead for the Dubai Mall fulfilment operation. This is a greenfield build - the person joining will help set up and run a dual-function facility (Consolidation Center and FBN Warehouse) from scratch, alongside managing hyperlocal and same-day/next-day delivery operations across Dubai and UAE. This is a build role, not a maintenance role. 1. Consolidation Center and Warehouse Operations • Own the physical setup and daily operations of the CC and FBN warehouse at Hall 5, Zabeel Park • The facility serves two functions: (a) consolidation of store-picked orders for packaging and dispatch, and (b) warehousing of brand inventory (FBN) for direct fulfillment without store involvement • Build and document all CC and warehouse SOPs from scratch - inbound receiving, putaway, QC, packaging, outbound dispatch, cycle counts, and returns processing • Implement and manage WMS for inventory accuracy and stock visibility • Own CC and warehouse KPIs - throughput, inventory accuracy, SLA compliance, returns processing time 2. Last Mile Delivery Operations • Set up and manage the Dubai Mall branded delivery fleet for hyperlocal (same-day, 1 hour) and same-day/next-day deliveries across Dubai and UAE • Build driver onboarding, briefing, route planning, and dispatch processes • Manage daily dispatch operations and real-time exception handling • Own delivery KPIs - on-time rate, failed delivery rate, COD reconciliation, return-to-CC rate 3. Team Building and Management • Hire, onboard, and manage CC workers, runners, cart drivers, and drivers • Manage two Supervisors (Picking and CC / Delivery Fleet) and their respective ground teams • Manage shift planning, attendance, and day-to-day performance • Develop team leads from within the ground team 4. Cross-functional Coordination • Work closely with Seller Ops team on inbound handover standards and store-level packaging compliance • Coordinate with noon tech team on WMS, runner app, driver app, and inventory sync readiness • Flag facility, MHE, and infrastructure gaps to Head of Fulfillment proactively • Support Control Tower Executive on real-time monitoring and exception resolution What you'll need: • 6-8+ years of experience in fulfillment, warehouse, or last mile operations • Greenfield or startup experience is essential - must have built a warehouse or delivery operation from scratch, not just managed an existing one • Strong WMS knowledge and hands-on warehouse management skills (slotting, cycle counts, inventory accuracy, stock replenishment) • Last mile and delivery fleet management experience required • Team builder - must have hired and developed ground-level operations teams • Data-driven - comfortable with KPI dashboards, shift reports, and exception management • E-commerce or quick commerce background strongly preferred • UAE experience preferred • This is a floor role - the AM will be on the ground daily, especially during setup and launch Who will excel? • We’re looking for people with high standards, who understand that hard work matters. • You need to be relentlessly resourceful and operate with a deep bias for action. • We need people with the courage to be fiercely original. • noon is not for everyone; readiness to adapt, pivot, and learn is essential. 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6-8+ years of experience in fulfillment, warehouse, or last mile operations. Greenfield or startup experience is essential – must have built a warehouse or delivery operation from scratch, not just managed an existing one. Strong WMS knowledge and hands-on warehouse management skills (slotting, cycle counts, inventory accuracy, stock replenishment). Last mile and delivery fleet management experience required. Team builder – must have hired and developed ground-level operations teams. Data-driven – comfortable with KPI dashboards, shift reports, and exception management. E-commerce or quick commerce background strongly preferred. UAE experience preferred. This is a floor role – the AM will be on the ground daily, especially during setup and launch.

The AM Fulfillment Operations will be the on-ground execution lead for the Dubai Mall fulfilment operation. This is a greenfield build - the person joining will help set up and run a dual-function facility (Consolidation Center and FBN Warehouse) from scratch, alongside managing hyperlocal and same-day/next-day delivery operations across Dubai and UAE. 1. Consolidation Center and Warehouse Operations: Own the physical setup and daily operations of the CC and FBN warehouse, build and document all SOPs, implement and manage WMS, own KPIs. 2. Last Mile Delivery Operations: Set up and manage the Dubai Mall branded delivery fleet, build onboarding/route planning/dispatch processes, manage daily dispatch operations and real-time exception handling, own delivery KPIs. 3. Team Building and Management: Hire/onboard/manage ground staff, supervise two supervisors and ground teams, plan shifts, develop team leads. 4. Cross-functional Coordination: Work with Seller Ops on inbound standards, coordinate with tech teams on WMS and apps, flag gaps to Head of Fulfillment, support Control Tower on real-time monitoring.