Operations Manager

About The Role We are looking for an Operations Manager to own the floor at our multi-temperature, ISO 22000 food facility in Dubai. This is a hands-on, lead-from-the-front role. Your mission is simple but critical: keep our service levels, order accuracy, and food safety standards exceptionally high through sharp daily execution and strong team leadership, especially as we navigate our Q4 peak and embed our brand-new production facility. Primary Responsibilities: • Floor & Fulfilment Operations: Run the day-to-day inbound, storage, picking/packing, and dispatch operations across all our channels (HORECA, retail, eCommerce, and wholesale). • Maintain Service Excellence: Hold the line on service levels (fill rate / OTIF) and order accuracy through both normal and high-volume peak periods. • Cold-Chain & Food Safety: Enforce strict SOPs, health & safety, and cold-chain discipline across frozen, chilled, and ambient zones. Uphold ISO 22000 / HACCP standards (temperature logs, traceability, allergen controls). • Inventory Control: Manage cycle counting, stock reconciliation, FIFO/FEFO rotation, and near-expiry controls to aggressively reduce stock loss. • Team Leadership: Lead, roster, and develop a diverse team of 20+ supervisors, controllers, pickers, packers, and forklift operators. Plan staffing demand, manage overtime, and optimize labor costs. • Performance & Data: Track and act on operational KPIs (cost per order, pick/pack rate, dock-to-stock). We need genuine quantitative ability here—someone who uses data to find root causes and drive continuous improvement, not just write reports. What You Need To Excel • Experience: 5+ years of warehouse management experience, ideally within the Food & Beverage or FMCG sectors. • The Right Mindset: You love being on the floor. This is a lead-from-the-floor role, not a desk job. • Technical Know-How: Strong WMS knowledge, inventory-system proficiency, and deep experience with multi-temperature/cold-chain environments and food safety protocols (ISO 22000 / HACCP). • Leadership Skills: Proven track record of successfully managing, motivating, and rostering a team of 20+ operational staff. • Analytical Power: Excellent problem-solving skills and a strong comfort level working with operational data to drive efficiency. • Tech & AI Savvy: Comfortable using AI tools in your day-to-day workflow. Casinetto runs on AI (we use Claude!), so prior hands-on experience with AI copilots is a massive plus. • Education: A Bachelor’s degree in Supply Chain, Logistics, Operations, or a related field (or equivalent hands-on experience). Who We Are Casinetto has been a leading B2B foodservice distributor in the UAE since 2010 offering a carefully curated selection of the best quality and most authentic handpicked food products, from mid-range to gourmet. In 2019 we launched our B2C e-grocery with the mission to transform UAE’s culinary scene. Because everyone should be able to enjoy the rich, fresh flavours of European produce. Sourced direct from farmers and artisans and delivered to your door. We are a local business that works and supports more than 300 Italian and European farmers, bakers, and manufacturers to grow together while providing more than 2,000+ products to our customers as we know the importance of sustainable agriculture and fresh local produce. We work with master craftsmen and women to bring to you only the best. It is an honest philosophy, "Buy the Best, from the Best, to serve the Best". Remember, what you eat matters, and where it comes from matters more. Since the beginning Casinetto has grown very quickly, year on year, and now extends to employing 100+ loyal staff. By introducing only the best people with a passion for excellence our gradual but consistent growth has enabled Casinetto to take great care in looking after every customer's needs and requirements - no matter how extreme! Show more Show less

Experience: 5+ years of warehouse management experience, ideally within the Food & Beverage or FMCG sectors. Strong WMS knowledge, inventory-system proficiency, and deep experience with multi-temperature/cold-chain environments and food safety protocols (ISO 22000 / HACCP). Leadership: proven track record of managing, motivating, and rostering a team of 20+ operational staff. Education: Bachelor’s degree in Supply Chain, Logistics, Operations, or a related field (or equivalent hands-on experience). Analytical: comfortable working with operational data to drive efficiency. Tech: comfortable using AI tools in day-to-day workflow; prior hands-on experience with AI copilots is a plus.

Oversee floor and fulfillment operations across inbound, storage, picking/packing, and dispatch for multiple channels (HORECA, retail, eCommerce, wholesale). Maintain service excellence and order accuracy, including during high-volume peak periods. Enforce SOPs, health & safety, and cold-chain discipline; uphold ISO 22000 / HACCP standards with temperature logs, traceability, and allergen controls. Manage inventory control including cycle counting, stock reconciliation, FIFO/FEFO, and near-expiry controls to reduce stock loss. Lead, roster, and develop a 20+ person team; plan staffing, manage overtime, and optimize labor costs. Track and act on operational KPIs (cost per order, pick/pack rate, dock-to-stock) and use data to drive continuous improvement.