Director - Marketplace

Who we are? GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain. Job Summary As the Director – Online Marketplace, you will be responsible for driving the growth and commercial performance of GMG's Online Marketplace business across multiple business units and categories. You will play a pivotal role in launching, scaling, and optimizing marketplace operations while driving revenue, profitability, and customer experience. You will lead a cross-functional team and collaborate closely with Operations, Transformation, Catalog, Growth, BI & Analytics, IT, Finance, and Commercial teams to execute GMG's marketplace strategy. Your focus will be on accelerating marketplace growth, improving trading performance, expanding assortment, and delivering sustainable commercial results across multiple marketplace platforms. Key Responsibilities Strategy and Planning • Develop and implement the Online Marketplace strategy in alignment with GMG's digital and omnichannel strategy. • Identify growth opportunities, market trends, and emerging technologies to drive continuous improvement. • Create and execute strategic plans with clear objectives, milestones, and KPIs. • Drive day-to-day marketplace trading operations across multiple marketplace businesses. Commercial Performance • Own the commercial performance of the Online Marketplace business, including sales, revenue, margin, and profitability. • Monitor marketplace performance and implement initiatives to achieve revenue and profitability targets. • Analyze sales performance, customer behavior, and market trends to identify opportunities for growth. • Develop budgets, forecasts, and performance reporting to support business decisions. Marketplace Operations • Lead the successful launch and growth of new marketplace businesses across multiple GMG verticals. • Partner with Category, Merchandising, and Catalog teams to optimize assortment, pricing, and product availability. • Work closely with Technology and Transformation teams to optimize marketplace integrations and operational efficiency. • Ensure an exceptional customer experience across all marketplace touchpoints. Leadership & Cross-Functional Collaboration • Build, lead, and develop a high-performing Marketplace team. • Collaborate with Marketing teams to drive traffic, conversion, and retail media opportunities. • Partner closely with BI & Analytics, Finance, IT, Operations, and Commercial teams to deliver business objectives. • Foster a culture of accountability, innovation, and continuous improvement. Requirement • At least 8+ years of experience in Marketplace, Ecommerce, Digital Commerce, or Online Trading leadership roles. • Bachelor's degree in Business, Marketing, Ecommerce, or a related field (Master's degree preferred). • Proven experience managing Online Marketplace or Ecommerce businesses with full commercial accountability. • Strong understanding of marketplace ecosystems, ecommerce operations, digital trading, and omnichannel retail. • Demonstrated ability to drive revenue growth, profitability, and operational excellence. • Strong commercial acumen with experience managing budgets, forecasting, and KPIs. • Excellent leadership and stakeholder management skills. • Strong analytical mindset with the ability to interpret data and make informed commercial decisions. • Previous experience within retail, ecommerce, marketplace, or consumer-focused industries is highly desirable. Job-Specific Skills • Proven experience managing Online Marketplace businesses and driving commercial growth. • Strong understanding of ecommerce platforms, marketplace operations, and digital commerce. • Experience working with marketplace integrations, catalog management, pricing, and merchandising. • Strong knowledge of supply chain and logistics operations. • Commercial mindset with experience managing sales, margins, and profitability. • Excellent stakeholder management and cross-functional collaboration skills. • Strong analytical skills with the ability to interpret data and identify growth opportunities. • Experience building efficient processes and high-performing teams. • Experience within Food, Grocery, Quick Commerce, or Southeast Asian marketplaces would be highly advantageous. • Arabic would be considered a plus. Why Join GMG? At GMG, we're dedicated to nurturing a vibrant, inclusive, and engaging work environment that promotes growth, innovation, and well-being. Join us in our mission to inspire victories that make the world better – for our team, our consumers, and our communities. If you're seeking a challenging role where you can make a significant impact, we'd love to hear from you. Apply today to become a part of our journey. What we offer? • An opportunity to become part of diverse teams with international exposure • Comprehensive family medical insurance • Family residency sponsorship and flight allowances • Up to 30% discount in our premium retail sports brand stores • Up to 20% discount in our pharmacy chain Show more Show less

At least 8+ years of experience in Marketplace, Ecommerce, Digital Commerce, or Online Trading leadership roles. Bachelor's degree in Business, Marketing, Ecommerce, or a related field (Master's degree preferred). Proven experience managing Online Marketplace or Ecommerce businesses with full commercial accountability. Strong understanding of marketplace ecosystems, ecommerce operations, digital trading, and omnichannel retail. Demonstrated ability to drive revenue growth, profitability, and operational excellence. Strong commercial acumen with experience managing budgets, forecasting, and KPIs. Excellent leadership and stakeholder management skills. Strong analytical mindset with the ability to interpret data and make informed commercial decisions. Previous experience within retail, ecommerce, marketplace, or consumer-focused industries is highly desirable.

Strategy and Planning: Develop and implement the Online Marketplace strategy in alignment with GMG's digital and omnichannel strategy. Identify growth opportunities, market trends, and emerging technologies to drive continuous improvement. Create and execute strategic plans with clear objectives, milestones, and KPIs. Drive day-to-day marketplace trading operations across multiple marketplace businesses. Commercial Performance: Own the commercial performance of the Online Marketplace business, including sales, revenue, margin, and profitability. Monitor marketplace performance and implement initiatives to achieve revenue and profitability targets. Analyze sales performance, customer behavior, and market trends to identify opportunities for growth. Develop budgets, forecasts, and performance reporting to support business decisions. Marketplace Operations: Lead the successful launch and growth of new marketplace businesses across multiple GMG verticals. Partner with Category, Merchandising, and Catalog teams to optimize assortment, pricing, and product availability. Work closely with Technology and Transformation teams to optimize marketplace integrations and operational efficiency. Ensure an exceptional customer experience across all marketplace touchpoints. Leadership & Cross-Functional Collaboration: Build, lead, and develop a high-performing Marketplace team. Collaborate with Marketing teams to drive traffic, conversion, and retail media opportunities. Partner closely with BI & Analytics, Finance, IT, Operations, and Commercial teams to deliver business objectives. Foster a culture of accountability, innovation, and continuous improvement.