E-Commerce Associate

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing The E-Commerce Associate is responsible for supporting the day-to-day operations of the company's e-commerce platforms, ensuring an excellent online customer experience and driving online sales performance. The role involves managing website and mobile app content, monitoring product listings, coordinating with retail stores to resolve customer issues, and ensuring all online platforms are accurate, up to date, and optimized. Key Responsibilities - Manage the day-to-day operations of the company's website and mobile application. - Ensure product information, images, descriptions, pricing, and availability are accurate and updated across all online platforms. - Monitor the customer journey on the website and app to ensure a seamless user experience. - Coordinate with retail stores and internal stakeholders to resolve customer complaints and order-related issues. - Follow up on customer inquiries received through online channels and ensure timely resolution. - Monitor stock availability and coordinate with stores to maintain accurate online inventory. - Support initiatives to improve online sales performance and conversion rates. - Identify website or application issues and coordinate with the relevant teams to resolve them promptly. - Monitor the performance and presentation of online product categories, banners, and promotional campaigns. - Ensure compliance with e-commerce processes and operational standards. - Generate reports on online sales, customer feedback, and operational performance when required. - Work closely with Marketing, Retail, Customer Service, and IT teams to continuously improve the online shopping experience. - Proactively recommend improvements to enhance website functionality, customer satisfaction, and overall e-commerce performance. What you’ll need to succeed - Bachelor's degree in Business Administration, Marketing, E-Commerce, or a related field. - At least 1 year of experience in E-Commerce or Digital Retail is required. - Previous experience managing e-commerce websites, online marketplaces, or mobile applications. - Good understanding of online customer journeys and e-commerce best practices. - Experience handling customer complaints and coordinating with cross-functional teams. - Strong analytical and problem-solving skills. - Close attention to detail and excellent organizational skills. - Good knowledge of Microsoft Excel and reporting tools. - Strong communication and stakeholder management skills. - Ability to work in a fast-paced retail environment and manage multiple priorities. - Fluent in English What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies, as well as exclusive employee discounts. Using GenAI in Your Application Process To support a fair and con