Retail Sales Executive

Job Title Retail Sales Executive Job Scope The Retail Sales Executive is accountable for reflecting and maintaining a professional image of the store through promoting customer service excellence and using product knowledge and enhanced selling techniques to achieve monthly targets. Main Duties And Responsibilities • Maintain a strong floor presence driving sales, promoting customer service excellence and attending to customers’ needs • Establish solid relationships with customers, cross/upsell and deliver excellent product awareness • Ensure the shop is kept clean and tidy at all times • Maintain an awareness of all products, promotions, advertisements and new releases • Ensure proper display and visual merchandising standards according to communicated guidelines at all times • Assist in processing and replenishing merchandise and participate in the receipt of stocks • Recognize security risks and thefts and handle situations as fast and professionally as possible • Conform to all policies and procedures namely those regarding to payments and exchanges, security practices and loss prevention • Complete necessary trainings, enroll to training portals and maintain the latest certificates • Actively seek inputs from customers, efficiently address complaints and escalate when needed to reinforce service standards. Position Requirements Education High School Diploma or a Bachelor’s/Technical degree. Experience No previous experience needed.

Education: High School Diploma or a Bachelor’s/Technical degree. Experience: No previous experience needed.

Maintain a strong floor presence driving sales, promoting customer service excellence and attending to customers’ needs; Establish solid relationships with customers, cross-sell and upsell and deliver excellent product awareness; Ensure the shop is kept clean and tidy at all times; Maintain an awareness of all products, promotions, advertisements and new releases; Ensure proper display and visual merchandising standards according to communicated guidelines at all times; Assist in processing and replenishing merchandise and participate in the receipt of stocks; Recognize security risks and thefts and handle situations as fast and professionally as possible; Conform to all policies and procedures namely those regarding payments and exchanges, security practices and loss prevention; Complete necessary trainings, enroll to training portals and maintain the latest certificates; Actively seek inputs from customers, efficiently address complaints and escalate when needed to reinforce service standards.