
Rotana Hotels
Waiter / Waitress
Dubai, UAEPosted yesterday
- Salary
- AED 12k–18k a month· est.
- Job type
- Full time
- Level
- Junior
- Field
- Hospitality & Tourism
- Work mode
- On site
About the role
We are currently looking for dynamic, and self motivated Food & Beverage professionals whowant to move their careers forward. As a Waiter / Waitress you are responsible to provide professional service to our guests,ensuring their restaurant visit will become a memorable dining experience whereby your rolewill include key responsibilities such as: • Perform all necessary tasks to service food and beverage according to the standard ofperformance manual of the hotel • Greet and seat customers and serve them in a professional, discreet and personalized way • Acquire in depth knowledge of the food and beverage menu of the assigned outlet in orderto assist and provide advice to guests • Consistently monitor quality of food & beverage being served • Practice good customer relations and attend to customer complaints / queries satisfactorily • Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep ofall service equipment • Responsible for all service preparations before, during and after the service (mis-en-placeand mis-en-scene) • Ensure minimum wastage, breakage and spoilage • Actively use up selling techniques to exceed guest expectations and increase revenue
Requirements
- Education, Qualifications & Experiences
- You should ideally have a diploma degree in hospitality or a vocational training in food beverage with previous experiences as a Waiter Waitress in a high volume restaurant. A good command of English and additional skills/ like guest service and interpersonal are essentials.
- Knowledge & Competencies The ideal candidate will be hands on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure/ have attention to details and should possess following competencies
- Adaptability
- Customer Focus
- Recognizing Differences
- Taking Responsibility
- Teamwork
- Understanding the Job
Responsibilities
Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel. Greet and seat customers and serve them in a professional, discreet and personalized way. Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests. Consistently monitor quality of food & beverage being served. Practice good customer relations and attend to customer complaints / queries satisfactorily. Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment. Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene). Ensure minimum wastage, breakage and spoilage. Actively use up selling techniques to exceed guest expectations and increase revenue.
Skills
- Food & Beverage service
- Upselling techniques
- Menu knowledge
- Customer service
- Hygiene and cleanliness
- Mis-en-place
- Discreet and personalized service
- High volume restaurant experience
- English language proficiency
- Relationship management
- Conflict resolution
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