Rotana Hotels

Waiter / Waitress - Club Rotana

Dubai, UAEPosted yesterday

Salary
AED 12k–18k a month· est.
Job type
Full time
Level
Junior
Field
Hospitality & Tourism
Work mode
On site

About the role

We are currently looking for dynamic, and self motivated Food & Beverage professionals whowant to move their careers forward. As a Waiter / Waitress you are responsible to provide professional service to our guests,ensuring their restaurant visit will become a memorable dining experience whereby your rolewill include key responsibilities such as: • Perform all necessary tasks to service food and beverage according to the standard ofperformance manual of the hotel • Greet and seat customers and serve them in a professional, discreet and personalized way • Acquire in depth knowledge of the food and beverage menu of the assigned outlet in orderto assist and provide advice to guests • Consistently monitor quality of food & beverage being served • Practice good customer relations and attend to customer complaints / queries satisfactorily • Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep ofall service equipment • Responsible for all service preparations before, during and after the service (mis-en-placeand mis-en-scene) • Ensure minimum wastage, breakage and spoilage • Actively use up selling techniques to exceed guest expectations and increase revenue

Requirements

  • Education, Qualifications & Experiences
  • You should ideally have a diploma / degree in hospitality or a vocational training in food &beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A goodcommand of English and additional skills, like guest service and interpersonal are essentials.
  • Knowledge & Competencies
  • The ideal candidate will be hands-on with a true passion for people and service along with apositive and pleasant attitude. You will thrive working in a busy environment and stay calmunder pressure, have attention to details and should possess following competencies:
  • Adaptability
  • Customer Focus
  • Recognizing Differences
  • Taking Responsibility
  • Teamwork
  • Understanding the Job

Responsibilities

Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel; Greet and seat customers and serve them in a professional, discreet and personalized way; Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests; Consistently monitor quality of food & beverage being served; Practice good customer relations and attend to customer complaints / queries satisfactorily; Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment; Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene); Ensure minimum wastage, breakage and spoilage; Actively use up selling techniques to exceed guest expectations and increase revenue

Skills

  • Food & Beverage service
  • Upselling
  • Guest service
  • Interpersonal skills
  • Yes English proficiency
  • Hygiene and cleanliness
  • Menu knowledge
  • Discreet and personalized service
  • Mis-en-place
  • Customer relations

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