Waiter/Waitress

About the role

Requirements

• Education, Qualifications & Experience
• Ideally, you should hold a diploma or degree in Hospitality, or have vocational training in Food & Beverage, with previous experience as a Waiter/Waitress in a high-volume restaurant environment. A good command of English is essential, along with strong guest service, communication, and interpersonal skills.
• Knowledge & Competencies
• The ideal candidate is a hands-on professional with a genuine passion for hospitality and customer service, combined with a positive and friendly attitude. You should thrive in a busy environment, remain calm under pressure, and demonstrate strong attention to detail while consistently delivering exceptional guest experiences.
• Required Competencies:
• - Adaptability
• - Customer Focus
• - Recognizing Differences
• - Taking Responsibility
• - Teamwork and Collaboration
• - Understanding the Job

Responsibilities

• Key Responsibilities:
• - Perform all food and beverage service duties in accordance with the hotel's standard operating procedures and service standards.
• - Greet, seat, and serve guests in a professional, discreet, and personalized manner.
• - Develop and maintain thorough knowledge of the food and beverage menu to effectively assist and advise guests.
• - Consistently monitor the quality of food and beverages served to guests.
• - Maintain positive guest relations and handle guest inquiries, requests, and complaints professionally and efficiently.
• - Ensure the highest standards of hygiene, cleanliness, and presentation within the outlet and for all service equipment.
• - Carry out all service preparations before, during, and after service, including mise en place and mise en scène.
• - Minimize wastage, breakage, and spoilage through careful handling of products and equipment.
• - Actively apply upselling techniques to enhance the guest experience and maximize revenue opportunities.
• This role requires excellent customer service skills, a positive attitude, attention to detail, and the ability to work effectively in a fast-paced, multicultural environment.

Skills

• Food & Beverage service
• Upselling
• Guest service
• Hygiene and cleanliness
• Communication
• Interpersonal skills
• English language
• Dish knowledge
• Multicultural teamwork