Salesforce AI & Automation Associate

Job Description

Requirements

• Key Responsibilities
• - AI & Automation Development
• - Support the creation of chatbots and virtual agents using Salesforce Einstein AI & AgentForce solutions.
• - Assist in configuring Salesforce Flow, Omni-Channel Routing, and AI-driven case management.
• - Work with third-party AI and automation tools (e.g., ChatGPT, NLP services, RPA tools).
• - Learn how to integrate AI-powered workflows across different platforms to improve efficiency.
• - Customer Engagement & AI Mentorship
• - Work directly with clients to understand their needs and guide them through the AI journey.
• - Assist in training client teams on using AI-powered service and sales tools.
• - Help design and implement custom AI solutions based on business requirements.
• - Provide ongoing support and mentorship to customers at every stage of AI adoption.
• - Workflow & Process Optimization
• - Assist in building and automating customer interactions using AI-driven tools.
• - Support cross-platform AI integrations, including non-Salesforce automation solutions.
• - Work with senior engineers to test, refine, and improve AI-powered service experiences.
• - Learning & Collaboration
• - Stay updated on AI trends inside and outside the Salesforce ecosystem.
• - Collaborate with sales, service, and technical teams to implement AI solutions.
• - Participate in training sessions and mentorship programs to develop expertise in AI and automation.
• Key Requirements
• Technical Skills
• - Basic understanding of Salesforce (Service Cloud, AgentForce knowledge is a plus).
• - Some experience or coursework in AI, automation, or workflow tools.
• - Interest in AI-powered customer service tools, chatbot development, and automation platforms.
• - Familiarity with third-party AI platforms (e.g., OpenAI, RPA tools, Google AI, Azure AI) is a plus.
• - Eagerness to learn new technologies and work across multiple AI ecosystems.
• Soft Skills & Experience
• - Willingness to learn quickly and adapt to new AI technologies.
• - Comfortable working directly with clients and providing AI mentorship.
• - Excellent communication skills to explain AI-driven solutions to non-technical users.
• - Problem-solving mindset with attention to detail and structured thinking.
• - Curiosity and passion for AI, automation, and customer service improvement.
• Why Join Kompetenza R&D?
• - Great entry point into the AI & automation space.
• - Work with cutting-edge AI technologies inside and outside the Salesforce ecosystem.
• - Hands-on experience with real-world AI and automation projects.
• - Opportunity to be customer-facing and mentor businesses on AI adoption.
• - Option to move to AI Centre of Competence in Dubai Q3-Q4 2025

Responsibilities

• AI & Automation Development
• - Support the creation of chatbots and virtual agents using Salesforce Einstein AI & AgentForce solutions.
• - Assist in configuring Salesforce Flow, Omni-Channel Routing, and AI-driven case management.
• - Work with third-party AI and automation tools (e.g., ChatGPT, NLP services, RPA tools).
• - Learn how to integrate AI-powered workflows across different platforms to improve efficiency.
• Customer Engagement & AI Mentorship
• - Work directly with clients to understand their needs and guide them through the AI journey.
• - Assist in training client teams on using AI-powered service and sales tools.
• - Help design and implement custom AI solutions based on business requirements.
• - Provide ongoing support and mentorship to customers at every stage of AI adoption.
• Workflow & Process Optimization
• - Assist in building and automating customer interactions using AI-driven tools.
• - Support cross-platform AI integrations, including non-Salesforce automation solutions.
• - Work with senior engineers to test, refine, and improve AI-powered service experiences.
• Learning & Collaboration
• - Stay updated on AI trends inside and outside the Salesforce ecosystem.
• - Collaborate with sales, service, and technical teams to implement AI solutions.
• - Participate in training sessions and mentorship programs to develop expertise in AI and automation.

Skills Required