Senior Business Analyst

About the role

Requirements

• Experience: A minimum of 5 to 7 years of experience working as a Business Analyst or in a technical/operational project analysis role.
• Government Sector Background: Proven, direct experience working within government entities, regulatory bodies, or public sector institutions (prior experience within Dubai government entities is highly preferred).
• Language Proficiency: Arabic speaker only / Native or fully fluent (written and spoken) as a mandatory requirement for interacting with government stakeholders, alongside professional proficiency in English.
• Education: Bachelor’s degree in Computer Science, Management Information Systems, Engineering, Business Administration, or a related field.
• Technical & Professional Skills:
• - Proficiency in business process modeling tools (e.g., MS Visio, Bizagi, Lucidchart).
• - Familiarity with project and requirement management tools (e.g., Jira, Confluence).
• - Strong capability in conducting feasibility studies and analytical reporting.
• Soft Skills: Excellent interpersonal, communication, presentation, and negotiation skills, with the ability to navigate formal institutional environments effectively.

Responsibilities

• Key Responsibilities
• - Requirement Gathering & Documentation: Lead stakeholder workshops and interviews with government entities to elicit, analyze, and document comprehensive Business Requirements Documents (BRD) and Functional Requirement Specifications (FRS).
• - Regulatory Compliance: Ensure all deliverables align with government policies, regulatory standards, and legislative frameworks applicable in Dubai and the wider UAE.
• - Process Reengineering (BPR): Analyze current operational workflows (As-Is) and design optimized future-state processes (To-Be) to enhance government performance and service delivery speed.
• - Stakeholder Management: Act as the primary liaison between government clients, technical teams, and project managers, facilitating requirement sign-offs and managing changes smoothly.
• - Agile Support: Translate complex business requirements into clear User Stories, acceptance criteria, and backlog items to support development teams working within Agile/Scrum frameworks.
• - User Acceptance Testing (UAT): Plan and participate in UAT execution to validate that developed systems meet both government regulatory standards and practical business needs.

Skills

• MS Visio
• Bizagi
• Lucidchart
• Jira
• Confluence
• feasibility studies
• analytical reporting