About the role

What You'll Do • Lead requirements elicitation with government stakeholders — workshops, interviews and working sessions — and turn business needs into structured, unambiguous requirements • Map as-is processes and design to-be service journeys using BPMN 2.0 and swimlanes, surfacing dependencies, hand-offs, SLAs and edge cases • Produce high-quality Business Requirements Documents (BRDs), business rules, functional specifications and wireframes • Write clean, decomposed user stories and Product Backlog Items with testable acceptance criteria, and manage them through Azure DevOps • Own requirements traceability from business objective through to delivered functionality and sign-off • Resolve conflicting requirements between departments — facilitate the decision, document it, and keep the programme moving • Capture non-functional requirements properly: security, data privacy, audit trail, performance and role-based access • Work day to day with developers, QA, UX and the project manager; support UAT and obtain formal client sign-off • Use AI tooling to accelerate analysis and documentation — with sound judgment on validation and the handling of sensitive government data Requirements Essential • Experience: 6+ years of hands-on business analysis on software delivery projects — genuine requirements work, not ERP configuration, pre-sales, QA or project coordination under a BA title • Government delivery: Proven experience on government or public-sector digital services in the UAE or wider GCC, with real exposure to government stakeholders and regulatory requirements • Documentation: Demonstrable strength in BRDs, business rules, functional specifications, user stories and acceptance criteria that development and QA teams can build and test from directly • Process modelling: Confident with BPMN 2.0, as-is / to-be mapping and swimlanes (Visio, Draw.io, Camunda or similar) • Agile delivery: Comfortable owning a backlog and working in sprints, with Azure DevOps or Jira • Stakeholder skills: Able to facilitate workshops, handle conflict constructively, and communicate clearly with non-technical government stakeholders • Languages: Fluent Arabic and English, written and spoken — both are used daily on this program • Location: Currently based in the UAE with valid residency, and able to work on-site in Ajman • Availability: Able to join at short notice Show more Show less

Requirements

Essential

- Experience: 6+ years of hands-on business analysis on software delivery projects — genuine requirements work, not ERP configuration, pre-sales, QA or project coordination under a BA title

- Government delivery: Proven experience on government or public-sector digital services in the UAE or wider GCC, with real exposure to government stakeholders and regulatory requirements

- Documentation: Demonstrable strength in BRDs, business rules, functional specifications, user stories and acceptance criteria that development and QA teams can build and test from directly

- Process modelling: Confident with BPMN 2.0, as-is / to-be mapping and swimlanes (Visio, Draw.io, Camunda or similar)

- Agile delivery: Comfortable owning a backlog and working in sprints, with Azure DevOps or Jira

- Stakeholder skills: Able to facilitate workshops, handle conflict constructively, and communicate clearly with non-technical government stakeholders

- Languages: Fluent Arabic and English, written and spoken — both are used daily on this program

- Location: Currently based in the UAE with valid residency, and able to work on-site in Ajman

- Availability: Able to join at short notice

Responsibilities

What You'll Do

- Lead requirements elicitation with government stakeholders — workshops, interviews and working sessions — and turn business needs into structured, unambiguous requirements

- Map as-is processes and design to-be service journeys using BPMN 2.0 and swimlanes, surfacing dependencies, hand-offs, SLAs and edge cases

- Produce high-quality Business Requirements Documents (BRDs), business rules, functional specifications and wireframes

- Write clean, decomposed user stories and Product Backlog Items with testable acceptance criteria, and manage them through Azure DevOps

- Own requirements traceability from business objective through to delivered functionality and sign-off

- Resolve conflicting requirements between departments — facilitate the decision, document it, and keep the programme moving

- Capture non-functional requirements properly: security, data privacy, audit trail, performance and role-based access

- Work day to day with developers, QA, UX and the project manager; support UAT and obtain formal client sign-off

- Use AI tooling to accelerate analysis and documentation — with sound judgment on validation and the handling of sensitive government data

Senior Business Analyst

About the role

Requirements

Responsibilities

Skills

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