Senior Business Analyst

Job Title: Senior Business Analyst – Digital Transformation & Business Process Reengineering Location: Abu Dhabi, UAE Experience: 6–10 years Languages: Arabic and English Job Overview We are seeking an experienced Senior Business Analyst to lead business analysis and business process reengineering activities across complex digital transformation projects. The successful candidate will work closely with business stakeholders, solution architects and technical teams to define requirements, improve processes and ensure delivered solutions meet business objectives, applicable UAE regulatory requirements and organizational standards. Key Responsibilities • Lead end-to-end business analysis activities, from requirements discovery and process assessment through solution validation and implementation support. • Facilitate stakeholder workshops, interviews and discovery sessions to identify business needs, challenges and improvement opportunities. • Gather, analyze and document business, functional and non-functional requirements, use cases, user stories and acceptance criteria. • Assess current-state processes, conduct gap analysis and design improved future-state workflows to support service efficiency and digital transformation. • Develop and maintain process maps, business rules and process models using tools such as Visio, ARIS and BPMN. • Prepare Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), Standard Operating Procedures (SOPs) and service cards. • Collaborate with solution architects and development teams to translate business requirements into practical solutions aligned with enterprise architecture. • Maintain the Requirements Traceability Matrix (RTM) and manage requirements changes throughout the project lifecycle. • Review solution designs, test scenarios and delivered functionality to confirm requirements coverage. • Support test planning, User Acceptance Testing (UAT), defect triage and business validation. • Analyze operational data and KPIs to identify opportunities for process and service improvements. • Prepare stakeholder presentations, progress reports and executive summaries. • Support change management through training, user communication and adoption activities. • Ensure analysis deliverables comply with project governance, organizational policies and applicable regulatory requirements. • Mentor junior business analysts and contribute to consistent business analysis practices. Required Qualifications and Experience • Bachelor’s degree in Business Administration, Information Technology, Engineering or a related discipline. • 6–10 years of business analysis experience, including senior or lead responsibilities. • Proven experience delivering large-scale projects involving multiple business functions and technical teams. • Demonstrated experience in business process reengineering, process improvement and digital transformation. • Strong experience preparing requirements documents, process models, user stories and functional specifications. • Practical experience supporting UAT and validating solutions against approved requirements. • Arabic speaking ability and professional proficiency in English. Required Skills • Requirements elicitation, analysis and management. • Business process mapping and BPMN modeling. • Stakeholder management and workshop facilitation. • Proficiency in Visio, ARIS and Figma. • Familiarity with Jira, Confluence or comparable requirements management tools. • Strong understanding of the Software Development Life Cycle (SDLC), Agile/Scrum, Kanban and Waterfall methodologies. • Excellent analytical, problem-solving, documentation and presentation skills. • Ability to manage competing priorities while maintaining accuracy and quality. Preferred Qualifications • Experience in government services or public-sector digital transformation projects. • Familiarity with UAE government service standards, governance and regulatory requirements. • Relevant certifications such as CBAP, PMI-PBA or Agile/Scrum certifications. Key Skills Business Analysis / Requirements Gathering / Business Process Reengineering / Business Process Modeling / Stakeholder Management / Digital Transformation / Agile Methodologies / User Acceptance Testing / Microsoft Visio / ARIS

Bachelor’s degree in Business Administration, Information Technology, Engineering or a related discipline. 6–10 years of business analysis experience, including senior or lead responsibilities. Proven experience delivering large-scale projects involving multiple business functions and technical teams. Demonstrated experience in business process reengineering, process improvement and digital transformation. Strong experience preparing requirements documents, process models, user stories and functional specifications. Practical experience supporting UAT and validating solutions against approved requirements. Arabic speaking ability and professional proficiency in English.

Lead end-to-end business analysis activities, from requirements discovery and process assessment through solution validation and implementation support. Facilitate stakeholder workshops, interviews and discovery sessions to identify business needs, challenges and improvement opportunities. Gather, analyze and document business, functional and non-functional requirements, use cases, user stories and acceptance criteria. Assess current-state processes, conduct gap analysis and design improved future-state workflows to support service efficiency and digital transformation. Develop and maintain process maps, business rules and process models using tools such as Visio, ARIS and BPMN. Prepare Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), Standard Operating Procedures (SOPs) and service cards. Collaborate with solution architects and development teams to translate business requirements into practical solutions aligned with enterprise architecture. Maintain the Requirements Traceability Matrix (RTM) and manage requirements changes throughout the project lifecycle. Review solution designs, test scenarios and delivered functionality to confirm requirements coverage. Support test planning, User Acceptance Testing (UAT), defect triage and business validation. Analyze operational data and KPIs to identify opportunities for process and service improvements. Prepare stakeholder presentations, progress reports and executive summaries. Support change management through training, user communication and adoption activities. Ensure analysis deliverables comply with project governance, organizational policies and applicable regulatory requirements. Mentor junior business analysts and contribute to consistent business analysis practices.