Store Manager

POSITION OBJECTIVE - The position is responsible for increasing business revenues - The position is responsible for developing, implementing and maintaining Standard Operating Procedures required as per Retail standards across stores to drive the business and gain customer satisfaction - Oversee the recruiting, hiring and training needs of the store, and efficient decision making to enhance the overall performance of the store - Represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience - Provide leadership and support to all the employee Key Responsibilities Sales and profitability: - Achieve quantitative measures of performance in the following areas: Units per transaction, Average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage - Set store sales target to maximize the sales and profitability - Guide Area Managers and Stores Managers to maximize productivity in stores through effective utilization of the available resources - Effective management of the operational costs, reduction in operational costs by automation - Adhere and enforce Company SOP, Policies and procedures; loss prevention audit guidelines in all the stores. Also monitor the measures to ensure compliance by all the employees - Oversea the implementation and execution of the Visual Merchandising guidelines are followed at all the stores at all times - Recruit and train the staff on sales techniques, customer service, teamwork, and other etiquettes as per the company and brand requirements - Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation - Interpret and make decision on operations and visual standards based on store and client’s needs Employee development - Identify store training and development needs in conjunction with the Brand General Manager and training department - Formulate a succession plan, in conjunction with the Brand General Manager - Set KPI’s and KRA’s for direct subordinates and conduct performance appraisal and feedback - Involve in the selection and recruitment of the operational staff, when required - Ensure technical and behavioral proficiency of staff through appropriate Learning and Development initiatives Communication - Conduct regional sales and operations meetings on regular basis - Provide frequent feedback to the Area Managers and Store Managers on their performances, in relation to company's performance - Ensure brand participation in loyalty program ‘Club Apparel’ - Weekly meeting with GM and Sr. Management to discuss business plan V/s Achievements and improvement areas Stock Management - Monitor store inventory in consultation with Brand General Manager and Brand Managers - Promote a proactive relationship between GM, Area Manager, Brand Manager, Store Manager and the Buyers/Planners thereby maximizing sales - Monitor slow-moving and out-dated stock, in consultation with Brand Managers - Ensure stock security measures are effectively managed by Store Managers Store design and projects Management - Involve in the design and layout process of the new store projects - Design a "New Store Schedule' prior to commencement of design process - Provide guidance to concept Architect during the design and implementation process - Conduct regular Project update meetings with the Projects team - Provide guidance and support to territory during set-up and merchandising phase Miscellaneous - Ensure enhanced brand visibility and provide inputs for marketing and brand awareness - Handling legal responsibilities related to store management/store opening/planning

Sales and profitability: Achieve quantitative measures of performance (units per transaction, average transaction value, sales per month, sales per square foot, sales turnover, shrinkage control, conversion rate). Set store sales targets to maximize sales and profitability. Guide Area Managers and Stores Managers to maximize productivity through effective resource use. Manage operational costs and seek cost reductions through automation. Adhere to and enforce Company SOPs, policies, procedures, and loss prevention guidelines; monitor compliance by all employees. Oversee implementation and execution of Visual Merchandising guidelines across all stores. Recruit and train staff on sales techniques, customer service, teamwork, and brand etiquette. Evaluate employee performance annually and promote open communication through coaching and motivation. Make operational and visual standards decisions based on store and client needs. Employee development: Identify store training and development needs in conjunction with Brand General Manager and training department. Formulate succession plan with Brand General Manager. Set KPIs/KRAs for direct subordinates and conduct performance appraisals. Involve in selection and recruitment of operational staff when required. Ensure technical and behavioral proficiency through Learning and Development initiatives. Communication: Conduct regional sales and operations meetings regularly. Provide feedback to Area Managers and Store Managers on performance relative to company performance. Ensure brand participation in the loyalty program “Club Apparel.” Weekly meetings with GM and senior management to discuss business plan vs. achievements. Stock Management: Monitor store inventory with Brand General Manager and Brand Managers. Foster proactive collaboration among GM, Area Manager, Brand Manager, Store Manager, Buyers/Planners to maximize sales. Monitor slow-moving and outdated stock with Brand Managers. Ensure stock security measures are effectively managed by Store Managers. Store design and projects management: Involve in design and layout of new store projects. Design a “New Store Schedule” prior to design process. Guide concept Architect during design and implementation. Conduct regular project update meetings with Projects team. Provide guidance and support to territory during setup and merchandising phase. Miscellaneous: Ensure enhanced brand visibility and contribute to marketing and brand awareness. Handle legal responsibilities related to store management, store openings, and planning.