Team Lead, Seller Operations

Business: Dubai Mall Shopping Team Leadership & Operations Execution - Lead and supervise a team responsible for day-to-day seller operations activities. - Coordinate workload distribution and ensure operational targets are met consistently. - Provide coaching, guidance, and performance feedback to team members. - Foster a collaborative, high-performance team culture aligned with operational goals. Reverse Operations & Seller Issue Management - Oversee reverse logistics processes to ensure efficiency, accuracy, and timely resolution of seller-related issues. - Handle complex seller inquiries, disputes, and escalated operational cases. - Maintain strong seller relationships through effective communication and problem resolution. - Ensure adherence to operational policies and service standards. Quality Assurance & Process Compliance - Audit calls, tickets, and operational workflows to ensure compliance with SOPs and company policies. - Identify recurring issues and implement corrective actions to improve operational quality. - Maintain documentation and operational playbooks for consistent execution. Performance Monitoring & Reporting - Track and analyze KPIs such as turnaround time, resolution rates, and stakeholder feedback. - Generate operational reports and performance insights to support decision-making. - Drive continuous improvement initiatives based on operational data and trends. Cross-Functional Collaboration - Partner closely with commercial, logistics, customer service, and program management teams to resolve operational challenges. - Support initiatives aimed at improving seller experience and operational efficiency. - Coordinate cross-team efforts to streamline workflows and reduce issue recurrence. Training & Capability Building - Provide onboarding, training, and ongoing support to team members. - Enhance team capability in reverse operations management and seller support processes. - Share best practices and promote continuous learning within the team. Requirements: - Bachelor’s degree in Business, Operations, or a related field. - Experience in ecommerce seller support, marketplace operations, or operational support environments. - Proven experience managing or supervising operational teams. - Strong analytical and reporting skills with ability to manage day-to-day operational performance. - Experience using CRM tools such as Zendesk, Zoho, or similar platforms. - Strong proficiency in MS Office (Excel, PowerPoint, Word). - SQL knowledge is an advantage. Who excels at noon: - We're looking for people with high standards, who understand that hard work matters. - You need to be relentlessly resourceful and operate with a deep bias for action. - We need people with the courage to be fiercely original. - noon is not for everyone; readiness to adapt, pivot, and learn is essential.