Operations Manager

Business: Every Day Labs Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward. As Operations Manager you will be responsible for designing and scaling the end-to-end operational backbone of the B2B marketplace. This role sits at the intersection of fulfillment, last mile logistics and customer experience, and will play a critical role in ensuring the platform can scale reliably and profitably. This is a hands-on, builder role with high ownership and direct impact on customer satisfaction and unit economics. - Build and own end-to-end operational workflows across order lifecycle: order capture, fulfillment, invoicing, returns, and after-sales - Design operational processes for B2B-specific use cases such as bulk orders, RFQs, split deliveries, partial fulfillment, and credit customers - Work closely with Product, Logistics, Finance, and Seller teams to translate business requirements into scalable operations - Define and track core operational KPIs (OTIF, fill rates, cancellations, return rates, SLA adherence) - Identify bottlenecks, failure points, and cost leakages, and drive continuous improvement - Contribute actively to business decisions by grounding strategy in operational realities Requirements: - 5-7 years of experience in operations, supply chain of a marketplace businesses. - Experience handling complex order flows (B2B, enterprise, or large-scale ecommerce preferred). - Strong understanding of operational KPIs and cost structures. - Comfortable operating in ambiguous, fast-moving environments with high ownership. Who excels at noon: - Operators who are comfortable building from scratch, not inheriting playbooks - Strong systems thinkers who can simplify complex workflows - Data-driven decision-makers who use metrics to guide action - Leaders who are equally comfortable in the field and in review forums