Senior Supervisor- Service Providers

Beginning of the main content section.Return to the home pagePrintable Format Job Description - Senior Supervisor- Service Providers (26002290)Job Description Senior Supervisor- Service Providers - (26002290) Job Description Job PurposePerform hands-on supervision of service provider centers by executing inspections, monitoringcompliance, managing grievances, and supporting operational requirements to ensure service quality,safety, and adherence to licensing standards and procedures.Roles and ResponsibilitiesStrategy• Develop health, safety, and environment plans for employees, service providers, andcustomers.• Develop standards for evaluating service provider performance.Operations• Monitor centers through control cameras in the Smart Supervision Center.• Follow up with service providers to meet requirements for opening and operating licensingcenters.• Prepare and follow up on implementation of agreements with service providers incoordination with internal authorities.• Conduct field visits to identify improvement opportunities and recommend corrective actions.• Ensure implementation of approved policies, circulars, and procedures by service providersand act on violations.• Coordinate approval of marketing and awareness campaigns for service provider centers.• Analyze and evaluate service provider performance and submit periodic reports.• Receive and follow up grievances from service providers and submit complete cases to theUnified Grievance Committee.• Manage activities related to service provider bidding for establishing new centers withconcerned departments.• Strictly adhere to RTA Information Security policies and report incidents immediately.Product / Process Improvement• Recommend service improvements based on field observations and performance analysis.• Contribute to developing standards that enhance service quality and operational compliance.Physical Working Conditions• Role requires regular field inspections and work at service provider centers and the SmartSupervision Center. Qualifications Job Qualifications & RequirementsBachelor's in Business Administration, Public Administration, Operations ManagementAt least 5 years of experience Preferred: Certification such as Quality Management certification Job Category: InspectionAdvertiser: Roads and Transport AuthorityDepartment: Vehicles LicensingEducational-level: BachelorRequired Nationality: UAE Only Suitable for people with determination: NoMonthly Salary: UnspecifiedSchedule-Time: Full timeJob Posting: 28/08/2026Unposting Date: 28/09/2026

Bachelor's in Business Administration, Public Administration, or Operations Management. At least 5 years of experience. Preferred: Certification such as Quality Management certification.

Strategy: Develop health, safety, and environment plans for employees, service providers, and customers. Develop standards for evaluating service provider performance. Operations: Monitor centers through control cameras in the Smart Supervision Center. Follow up with service providers to meet requirements for opening and operating licensing centers. Prepare and follow up on implementation of agreements with service providers in coordination with internal authorities. Conduct field visits to identify improvement opportunities and recommend corrective actions. Ensure implementation of approved policies, circulars, and procedures by service providers and act on violations. Coordinate approval of marketing and awareness campaigns for service provider centers. Analyze and evaluate service provider performance and submit periodic reports. Receive and follow up grievances from service providers and submit complete cases to the Unified Grievance Committee. Manage activities related to service provider bidding for establishing new centers with concerned departments. Strictly adhere to RTA Information Security policies and report incidents immediately. Product / Process Improvement: Recommend service improvements based on field observations and performance analysis. Contribute to developing standards that enhance service quality and operational compliance. Physical Working Conditions: Role requires regular field inspections and work at service provider centers and the Smart Supervision Center.