Chief Supervisor- Drivers & Institutes Licensing Regulation

Beginning of the main content section.Return to the home pagePrintable Format Job Description - Chief Supervisor- Drivers & Institutes Licensing Regulation (26002294)Job Description Chief Supervisor- Drivers & Institutes Licensing Regulation - (26002294) Job Description Job PurposeLead coordination of drivers’ licensing institutes, centers and medical providers so contracts,legislation, fees and agreements align with Authority policies and standards. Managecommunications, complaints and corrective actions to maintain compliant licensing services andsupport expansion of training activities.Roles and Responsibilities:Strategy• Coordinate preparation of future studies for expansion and development of drivers’ licensingactivities and services to support planning and growth of institutes and related serviceofferings.• Draft legislation and laws regulating drivers’ licensing activities, institutes, training centersand medical examination providers to govern relationships and ensure alignment withapproved regulations.• Draft unified training contract and study institute service fees to keep commercial termsconsistent with Authority policies and approved standards.• Coordinate approvals of marketing and awareness campaigns for institutes with concernedauthorities, ensuring messages, fees and information reflect Authority policies, standards andcorrect service details.• Prepare recommendations on opening, adding services, temporarily suspending or cancellinglicenses for institutes and branches• Draft agreements with institutes, training centers and medical examination service providersfor licenses and permits, ensuring shared roles and responsibilities are clearly defined.Operations• Review secret shopper reports and customer and trainee satisfaction surveys, and supportmanager on decisions related to trainee complaints and issue recommendations to addressweaknesses in institute performance.• Follow up implementation of agreements with institutes, training centers and medicalexamination service providers for driver licenses and permits to ensure services comply withagreed terms.• Develop relationships with professional drivers by preparing recommendations to developservices and by evaluating the quality of professional drivers’ performance.• Receive and study requests from the DTS system, coordinating with institutes to provideaccurate and timely responses to the administration.• Inform institutes of circulars, correspondence and topics issued by the Department Managerand ensure instructions are communicated clearly and consistently.• Follow up implementation of departmental decisions and topics with internal and externalentities to secure timely closure of agreed actions.• Coordinate with institutes, concerned authorities and internal departments on accreditationof institutes, branches, registration and examination offices and training requirements in linewith approved policies and procedures.• Perform other job-related duties and responsibilities assigned by line management within thescope of the Chief Supervisor role.Product / Process Improvement• Monitor corrective actions arising from complaints, surveys and secret shopper findings toconfirm identified issues are resolved and institute performance improves.• Review and refine contracts, agreements and tariffs with institutes and medical providers toenhance clarity, service quality and customer satisfaction while complying with Authoritypolicies and standards.• Use insights from DTS requests, institute feedback and professional driver performanceevaluations to recommend enhancements in licensing services and training programs.Physical Working Conditions• Work mainly in an office environment with regular meetings and reviews, with occasionalvisits to driving institutes, training centers and medical examination providers as required byprojects and audits. Qualifications Job Qualifications & RequirementsBachelor’s degree in Business Administration, Public Administration, Transport Management, or Traffic Engineering, Preferred: Master of Business Administration or Public Administration8 years of experience in a relevant fieldPreferred: Certifications such as PMP or PRINCE2 (project management), ITIL Foundation (service management) Job Category: ​LicensingAdvertiser: Roads and Transport AuthorityDepartment: Drivers LicensingEducational-level: BachelorRequired Nationality: UAE Only Suitable for people with determination: NoMonthly Salary: UnspecifiedSchedule-Time: Full timeJob Posting: 28/08/2026Unposting Date: 28/09/2026

Bachelor’s degree in Business Administration, Public Administration, Transport Management, or Traffic Engineering. 8 years of experience in a relevant field. Preferred: MBA or Public Administration. Preferred certifications: PMP or PRINCE2 (project management), ITIL Foundation (service management).

Lead coordination of drivers’ licensing institutes, centers and medical providers to align contracts, legislation, fees and agreements with Authority policies. Manage communications, complaints and corrective actions. Coordinate preparation of future studies for expansion of licensing activities. Draft legislation regulating licensing activities and unified training contracts. Coordinate approvals of marketing campaigns and ensure accurate information aligns with policies. Review secret shopper reports and trainee surveys; support decisions on complaints. Develop relationships with professional drivers; evaluate performance. Manage DTS system requests and ensure timely responses. Inform institutes of circulars and ensure clear communication. Coordinate accreditation of institutes, branches, and examination offices. Monitor corrective actions and refine contracts/ tariffs to improve service quality. Use DTS insights and driver performance evaluations to enhance licensing services.