Housekeeping Order Taker

About the role

Requirements

• Education, Qualifications and Experience
• You should ideally have a diploma or vocational training within the hospitality and previous experience within a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essential. Computer literacy and previous experience with Opera are an advantage.
• Knowledge and Competencies
• The ideal candidate will be a friendly, pleasant and courteous individual with good cross-cultural sensitivity and a concern for quality and an eye for details.
• You will work well under pressure in a fast-paced environment and enjoy working with a multicultural team and guests alike, while possessing the following additional competencies
• - Understanding the Job
• - Taking Responsibility
• - Recognizing Differences
• - Customer Focus
• - Adaptability
• - Teamwork

Responsibilities

• Key Responsibilities:
• - Safe keep, record and collect all keys and papers held within the Housekeeping Office
• - Ensure the sorting of all daily activity reports in the Housekeeping Office
• - Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
• - Record all incoming calls, ensure all messages are disseminated and followed up accordingly
• - Handle all issues pertaining to Lost Found receiving, recording, storage, claiming and clearing
• - Update and maintain all housekeeping files
• - Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
• - Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
• - Keep and maintain the cleanliness and tidiness of the Housekeeping Office
• - Clear all outdated reports on a monthly basis based on the hotel standard for record keeping

Skills

• Diploma or vocational training in hospitality
• English verbal and written communication
• Interpersonal skills
• Computer literacy
• Opera (hotel management software)