Head Housekeeping Supervisor

About the role

Requirements

• Education, Qualifications and Experience
• You should ideally have a degree in hospitality with previous experience in the Housekeeping Department within a hotel. Excellent written and verbal English communication skills, along with strong interpersonal and problem-solving abilities are essential. Computer literate and previous experience with Opera are an advantage.
• Knowledge and Competencies
• The ideal candidate will be a friendly, caring individual with good cross-cultural sensitivity and a concern for quality and an eye for details. You demonstrate initiatives at all times and lead and support your subordinates by example and with a hands-on approach.
• You will work well under pressure in a fast-paced environment and enjoy working with a multicultural team and guests alike, while possessing the following additional competencies
• - Understanding Hotel Operations
• - Effective Communication
• - Planning for Business
• - Supervising People
• - Understanding Differences
• - Supervising Operations
• - Teamwork
• - Adaptability
• - Customer Focus
• - Drive for Results

Responsibilities

• Key Responsibilities:
• - Assign tasks to the Housekeeping Supervisor and Room Attendants and show presence on the "floors"
• - Check the maintenance of the equipment used by the employees and ensure that it is cleaned and stored correctly
• - Ensure the correct and economical use of cleaning agents and their safe storage and that the all day-to-day maintenance is reported promptly and followed up
• - Ensure that all vacuuming, polishing, carpet care, general cleaning is done in a professional manner and according to established schedules
• - Responsible for implementing training of all team members and ensure they understand the purpose of their role and standards required
• - Thorough knowledge of all the products and services provided by Housekeeping

Skills

• Hospitality
• Housekeeping
• Customer Service
• Training
• Operations
• Room Attendants
• Cleaning Agents
• Vacation Cleaning
• Equipment Maintenance
• Opera
• English Communication
• Interpersonal Skills
• Problem-Solving
• Cross-cultural Sensitivity