Housekeeping Supervisor

About the role

Requirements

• Education, Qualifications and Experience
• You should ideally have a diploma or vocational training hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem-solving abilities are essential. Computer literacy and previous experience with Opera are an advantage.
• Knowledge and Competencies
• The ideal candidate will be a friendly, caring individual with good cross-cultural sensitivity and a concern for quality and an eye for details.
• You will work well under pressure in a fast-paced environment and enjoy working with a multicultural team and guests alike, while possessing the following additional competencies
• - Understanding Hotel Operations
• - Effective Communication
• - Planning for Business
• - Supervising People
• - Understanding Differences
• - Supervising Operations
• - Teamwork
• - Adaptability
• - Customer Focus
• - Drive for Results

Responsibilities

• Prepare Housekeeping Attendants job assignments
• Issue keys and supplies to Housekeeping Attendants
• Take note of VIPs, Do Not Disturb, Sleep Out, Double Lock Rooms and take appropriate action
• Attend daily meetings and receive special instructions
• Receive check outs before reporting them as vacant
• Receive special requests from guests and carry them out
• Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
• Fill out report and hand over found articles to the lost and found department
• Supervise cleaning of guest rooms, corridors and stairwells
• Train and assist Housekeeping Attendants and advise Superior about performance
• Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained

Skills

• Housekeeping
• Team supervision
• Inventory management
• Hospitality operations
• Guest service
• English communication
• Problem-solving
• Opera (hotel management software)