Tahreez/Riyadh -Senior IT Help Desk

2190 - Tahreez/Riyadh -Senior IT Help Desk Company Tahreez Job Family Engineering City KSA - Riyadh Department IT Closing Date 30-Sep-2026 Role Summary The IT Specialist is responsible for installing, maintaining and supporting computer systems, networks & hardware in Tahreez office based in Riyadh. Qualifications Education Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience). Experience Minimum of 5 years of experience in a similar IT Help Desk, Technical Support, or IT Support role. Proven experience troubleshooting hardware, software, and network issues in a business environment. Experience managing user accounts, access rights, and Active Directory (or similar directory services). Experience with system backups, patch management, and basic disaster recovery procedures. Prior involvement in IT projects or technology rollouts is preferred. Technical Skills Strong knowledge of desktop/laptop hardware installation, configuration, and maintenance. Proficiency with Windows and/or macOS operating systems; familiarity with common business software suites. Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting). Familiarity with antivirus/endpoint security solutions and patch management tools. Experience with ticketing systems and IT documentation/inventory tools. Understanding of IT security standards and compliance best practices (e.g., data protection, access control). Soft Skills & Competencies Strong customer service orientation and communication skills for user training and support. Ability to explain technical issues to non-technical staff clearly. Strong problem-solving and analytical skills for diagnosing hardware/software/network issues. Good organizational skills for maintaining documentation, inventory, and support records. Ability to work independently and manage multiple support requests/priorities. Responsibilities Install, configure, and maintain computer hardware, software, printers, and other IT equipment Provide technical support and troubleshoot hardware, software, and network issues Monitor and maintain network performance, security, and connectivity Manage user accounts, permissions, and access rights Install software updates, patches, and antivirus solutions Perform regular system backups and assist with disaster recovery planning Maintain IT documentation, inventory, and support records Ensure compliance with IT policies, security standards, and best practices Assist with the implementation of new technologies and IT projects Train users on IT systems, software, and security awareness Note: you will be required to attach the following: Resume/CV I agree with the Privacy Statement Back

Install, configure, and maintain computer hardware, software, printers, and other IT equipment. Provide technical support and troubleshoot hardware, software, and network issues. Monitor and maintain network performance, security, and connectivity. Manage user accounts, permissions, and access rights. Install software updates, patches, and antivirus solutions. Perform regular system backups and assist with disaster recovery planning. Maintain IT documentation, inventory, and support records. Ensure compliance with IT policies, security standards, and best practices. Assist with the implementation of new technologies and IT projects. Train users on IT systems, software, and security awareness.