IT Support

Job Description

Requirements

• Required Skills & Competencies
• - Function / Department: Information Technology
• - Job Location: Riyadh – Overhead
• - Reports To: IT Manager
• - Years of Experience: 0–1 year (Fresh Graduate)
• - Degree / Qualification: Bachelor’s degree in Information Technology, Computer Science, or related field
• - Basic knowledge of Windows OS, Office 365, and networking fundamentals.
• - Strong communication and customer service skills.
• - Eagerness to learn and develop technical skills.
• - Ability to troubleshoot common IT issues.
• - Good organizational and follow‑up skills.
• - Fluency in English; Arabic is an advantage.

Responsibilities

• Key Accountabilities
• - Provide first‑line support for basic hardware and software issues.
• - Assist with installation and configuration of laptops, desktops, and mobile devices.
• - Support onboarding by preparing devices, accounts, and access permissions.
• - Troubleshoot common issues related to Windows OS, Office 365, email, and network connectivity.
• - Log and track IT service desk tickets, ensuring timely follow‑up.
• - Assist in maintaining IT asset inventory and documentation.
• - Support meeting rooms and video conferencing setups.
• - Escalate complex issues to senior IT staff when required.
• - Follow IT policies, cybersecurity guidelines, and best practices.

Skills Required