Helpdesk Trainee - Tamheer

About the Role We are looking for a Helpdesk Trainee to join our IT team and support employees with their day-to-day technical issues. This is an entry-level opportunity for someone who is interested in IT support and wants to develop their technical and problem-solving skills in a fast-paced environment. The trainee will assist with troubleshooting hardware, software, and access-related issues while ensuring employees receive timely and professional support. Key Responsibilities Provide first-level IT support to employees and help resolve basic technical issues. Provide first-level IT support to employees and help resolve basic technical issues. Respond to helpdesk requests through the ticketing system and follow up until resolution. Respond to helpdesk requests through the ticketing system and follow up until resolution. Troubleshoot common hardware, software, network, and access issues. Troubleshoot common hardware, software, network, and access issues. Assist employees with laptop, monitor, headset, printer, and other IT equipment issues. Assist employees with laptop, monitor, headset, printer, and other IT equipment issues. Support user account setup, password resets, and access requests. Support user account setup, password resets, and access requests. Install and configure basic software and applications. Install and configure basic software and applications. Escalate complex technical issues to the appropriate IT team when needed. Escalate complex technical issues to the appropriate IT team when needed. Maintain accurate records of IT requests, issues, and solutions. Maintain accurate records of IT requests, issues, and solutions. Assist with IT asset tracking and equipment handover. Assist with IT asset tracking and equipment handover. Follow IT policies, security procedures, and company guidelines. Follow IT policies, security procedures, and company guidelines. Learn and develop technical support skills through hands-on experience and guidance from the IT team. Learn and develop technical support skills through hands-on experience and guidance from the IT team. Requirements Bachelor's degree in Information Technology, Computer Science, Information Systems , or a related field. Bachelor's degree in Information Technology, Computer Science, Information Systems , or a related field. Fresh graduate or up to 1 year of experience in IT support or helpdesk. Fresh graduate or up to 1 year of experience in IT support or helpdesk. Basic understanding of computers, operating systems, and common software applications. Basic understanding of computers, operating systems, and common software applications. Basic troubleshooting and problem-solving skills. Basic troubleshooting and problem-solving skills. Good communication and customer service skills. Good communication and customer service skills. Willingness to learn and develop technical skills. Willingness to learn and develop technical skills. Good command of English. Good command of English. Ability to work effectively in a team and support multiple requests. Ability to work effectively in a team and support multiple requests. Nice to Have Internship or training experience in IT support or helpdesk. Internship or training experience in IT support or helpdesk. Basic knowledge of Microsoft 365, Windows, networking, or IT ticketing systems. Basic knowledge of Microsoft 365, Windows, networking, or IT ticketing systems. Familiarity with IT asset management or service desk tools. Familiarity with IT asset management or service desk tools.

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field. Fresh graduate or up to 1 year of experience in IT support or helpdesk. Basic understanding of computers, operating systems, and common software applications. Basic troubleshooting and problem-solving skills. Good communication and customer service skills. Willingness to learn and develop technical skills. Good command of English. Ability to work effectively in a team and support multiple requests.

Provide first-level IT support to employees and help resolve basic technical issues. Respond to helpdesk requests through the ticketing system and follow up until resolution. Troubleshoot common hardware, software, network, and access issues. Assist employees with laptop, monitor, headset, printer, and other IT equipment issues. Support user account setup, password resets, and access requests. Install and configure basic software and applications. Escalate complex technical issues to the appropriate IT team when needed. Maintain accurate records of IT requests, issues, and solutions. Assist with IT asset tracking and equipment handover. Follow IT policies, security procedures, and company guidelines. Learn and develop technical support skills through hands-on experience and guidance from the IT team.