Guest Relations Manager - CP

•Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations. •Guest Experience Manager to inspect the condition and cleanliness of hotel vehicles on daily bases •Assure that Hotel entrance and Public Area are to be kept clean at all times •Guest Experience Manager personally review the activities and events of the hotel and assure proper preparation at all times •Guest Experience Manager to personally review VIP in house guests list and arrival list and VIP Rooms allocations •Perform a minimum of 5 courtesy calls per day and log it in Guest Relations logbook •Encourage guest to post their reviews on Trip-Advisor and Facebook •Inspect a minimum of two rooms per day covering all aspects related to cleanliness, settings, room condition, maintenance, as per hotel standards •Upsell late Check-Out •Check on daily bases on staff Hygiene and assure all staff are compliant with grooming and Hygiene standards •

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• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations. • Guest Experience Manager to inspect the condition and cleanliness of hotel vehicles on daily bases. • Assure that Hotel entrance and Public Area are to be kept clean at all times. • Guest Experience Manager personally review the activities and events of the hotel and assure proper preparation at all times. • Guest Experience Manager to personally review VIP in house guests list and arrival list and VIP Rooms allocations. • Perform a minimum of 5 courtesy calls per day and log it in Guest Relations logbook. • Encourage guest to post their reviews on Trip-Advisor and Facebook. • Inspect a minimum of two rooms per day covering all aspects related to cleanliness, settings, room condition, maintenance, as per hotel standards. • Upsell late Check-Out. • Check on daily bases on staff Hygiene and assure all staff are compliant with grooming and Hygiene standards.