IHG Hotels & Resorts

Restaurant Manager - CP

Kuwait City, KuwaitPosted 1 months ago

Salary
AED 8k–14k a month· est.
Job type
Full time
Level
Lead
Field
Hospitality & Tourism
Work mode
On site

About the role

•· Lead daily restaurant operations and ensure high service standards in line with hotel procedures and brand requirements. •· Represent the outlet in daily F&B meetings and other operational meetings as required. •· Conduct daily team briefings to review service standards, guest feedback, promotions, and operational updates. •· Prepare staff schedules based on forecasts, business levels, and special events. •· Monitor staff attendance, performance, grooming, and conduct regular evaluations. •· Ensure all team members comply with InterContinental grooming and service standards. •· Oversee sanitation, hygiene, and cleanliness in coordination with Housekeeping and Stewarding. •· Ensure service stations, bar areas, and operating equipment are properly maintained and stocked at par levels. •· Control beverage, cigar, and cigarette stocks in line with hotel procedures. •· Monitor casual labor and overtime to ensure labor costs remain within the approved budget. •· Maintain strong guest engagement by welcoming, seating, and thanking guests upon departure. •· Handle guest feedback and complaints professio

Requirements

Not explicitly separated as a formal 'Requirements' section in the posting. The responsibilities imply qualifications but no distinct minimum qualifications are listed.

Responsibilities

Lead daily restaurant operations and ensure high service standards in line with hotel procedures and brand requirements. Represent the outlet in daily F&B meetings and other operational meetings as required. Conduct daily team briefings to review service standards, guest feedback, promotions, and operational updates. Prepare staff schedules based on forecasts, business levels, and special events. Monitor staff attendance, performance, grooming, and conduct regular evaluations. Ensure all team members comply with InterContinental grooming and service standards. Oversee sanitation, hygiene, and cleanliness in coordination with Housekeeping and Stewarding. Ensure service stations, bar areas, and operating equipment are properly maintained and stocked at par levels. Control beverage, cigar, and cigarette stocks in line with hotel procedures. Monitor casual labor and overtime to ensure labor costs remain within the approved budget. Maintain strong guest engagement by welcoming, seating, and thanking guests upon departure. Handle guest feedback and complaints professionally.

Skills

  • Restaurant operations
  • Guest service
  • Staff scheduling
  • Team leadership
  • Grooming and service standards
  • Sanitation and hygiene coordination
  • Inventory control
  • Labor cost management
  • Guest feedback handling
  • Food & beverage service
  • Operational meetings
  • Budget management
  • Stock management

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