Bellperson - InterContinental Residences Abu Dhabi

At InterContinental Residences Abu Dhabi, we believe every arrival and departure is an opportunity to create a memorable impression. Through genuine care, personalized service, and attention to detail, we aim to make every resident and guest feel welcomed and truly at home. We are currently looking for an energetic, friendly, and service-oriented Bellperson to join our team at InterContinental Residences Abu Dhabi. A little taste of your day-to-day: As a Bellperson, you will be one of the first and last points of contact for our residents and guests. From offering a warm welcome on arrival to assisting with luggage and providing helpful information, you will play an important role in creating a smooth and memorable experience. • Welcoming residents and guests warmly upon arrival and assisting them during departure. • Handling, transporting, and storing luggage safely and efficiently. • Escorting residents and guests to their residence and providing an introduction to the facilities and services available. • Assisting with loading and unloading luggage from vehicles. • Coordinating closely with Front Office, Concierge, Housekeeping, Security, and other departments to ensure smooth arrivals and departures. • Assisting residents and guests with transportation arrangements, taxis, directions, and general enquiries. • Delivering messages, packages, newspapers, amenities, and other items to residences promptly and professionally. • Maintaining an organized and secure luggage storage area. • Recognizing returning residents, VIPs, and regular guests and providing a personalized welcome whenever possible. • Anticipating resident and guest needs and proactively offering assistance. • Supporting the team during busy arrival and departure periods, group movements, and special events. • Maintaining good knowledge of the Residences' facilities, services, dining options, and the surrounding area. • Ensuring the entrance, lobby, and bell desk areas remain clean, organized, and welcoming. • Handling resident and guest belongings with care, professionalism, and respect at all times. • Following all safety, security, and hotel procedures. • Maintaining professional grooming and presentation standards. • Demonstrating IHG values through positive and genuine interactions with residents, guests, and colleagues. What we need from you: • Previous experience as a Bellperson, Bell Attendant, Porter, or in a similar guest-facing hospitality role. • Experience within a luxury hotel, serviced residence, or high-end hospitality environment would be an advantage.