Door Person / Bell Person at InterContinental Residences Dubai Business Bay

At InterContinental Residences Dubai Business Bay, we are seeking a Door Person / Bell Person to create exceptional first and last impressions by delivering warm, personalised, and seamless arrival and departure experiences for every guest. This role is ideal for an energetic, guest-focused, and service-driven professional who takes pride in welcoming guests, assisting with luggage, escorting residents and guests to their residences, supporting transportation arrangements, and providing knowledgeable assistance throughout their stay. This Is More Than a Door Person / Bell Person Role InterContinental Residences Dubai Business Bay represents refined residential luxury, where hospitality begins the moment a guest arrives and continues throughout their stay. As a Door Person / Bell Person, you will be one of the first and last points of contact for our guests and residents. Your professionalism, attentiveness, and genuine care will help create memorable experiences while ensuring every arrival and departure is effortless, personalised, and welcoming. You will combine the responsibilities of a Door Person and Bell Person, maintaining a polished and welcoming presence at the entrance while providing efficient luggage, escort, and guest assistance services. Why This Role Matters First impressions matter. Your warm welcome, professional presentation, and ability to anticipate guest needs will directly influence how guests experience the residence. Working closely with Front Office, Concierge, Housekeeping, Security, and other departments, you will help ensure a smooth and consistent guest journey. Be the Welcome Behind Every Stay You will welcome guests and residents, assist with luggage, open doors, escort guests to their residences, support transportation arrangements, and provide information about the residence and Dubai. Every interaction is an opportunity to exceed expectations and reflect the refined hospitality standards of InterContinental. The Gig Reporting to the Assistant Front Office Manager, the Door Person / Bell Person supports guest arrivals, departures, luggage handling, entrance operations, transportation assistance, and guest requests throughout InterContinental Residences Dubai Business Bay. • The Opportunity: Deliver memorable first and last impressions in a luxury residential environment. • The Strategy: Combine attentive door service, efficient luggage handling, and personalised guest assistance. • The Impact: Create seamless arrival and departure experiences that contribute to exceptional guest satisfaction and loyalty. You will be responsible for ensuring every guest and resident receives attentive, professional, and efficient assistance from the moment they approach the entrance until they depart. Stay Human At InterContinental, hospitality is built on genuine human connections. As a Door Person / Bell Person, your smile, attentiveness, professionalism, and willingness to go the extra mile help guests feel welcomed, valued, and at home. Your Day-to-Day No two days are the same. Your responsibilities will include, but are not limited to: Door & Arrival Services • Welcome guests and residents warmly and professionally upon arrival. • Open and hold vehicle and entrance doors as appropriate. • Assist guests with entering and exiting vehicles safely. • Maintain a visible and welcoming presence at the residence entrance. • Assist with taxi, limousine, valet, and other transportation arrangements. • Coordinate with Concierge and Front Office to support arriving and departing guests. • Recognise and appropriately acknowledge returning guests, residents, VIPs, and special occasions. Bell & Luggage Services • Assist guests with luggage handling, storage, and delivery. • Escort guests to guestrooms and residences. • Explain residence features, facilities, services, and relevant information during the escort. • Assist departing guests with luggage and transportation arrangements. • Deliver guest items, messages, amenities, packages, and other requested items efficiently. • Maintain accurate luggage handling procedures and records. • Ensure luggage and personal belongings are handled with care at all times. Guest Service • Respond promptly and courteously to