Butler - InterContinental Residences Abu Dhabi

At InterContinental Residences Abu Dhabi, we believe exceptional hospitality is about more than providing a place to stay — it is about creating a personalized experience that makes every resident and guest feel recognized, valued, and truly at home. We are currently looking for a polished, attentive, and service-driven Butler to join our team at InterContinental Residences Abu Dhabi. A little taste of your day-to-day: As a Butler, you will provide highly personalized and discreet service to our residents and guests, anticipating their needs and ensuring every aspect of their experience is handled with care and attention to detail. You will build genuine relationships with residents, understand their individual preferences, and coordinate closely with different departments to deliver seamless service throughout their stay. • Providing personalized and attentive service to residents and guests throughout their stay. • Welcoming residents and guests warmly and assisting with arrival and departure arrangements. • Building strong professional relationships with residents and becoming familiar with their individual preferences and requirements. • Anticipating resident needs and proactively arranging services to create a seamless experience. • Assisting with luggage, unpacking and packing requests, room or residence orientation, and other personal service requirements. • Coordinating restaurant reservations, transportation, special occasions, deliveries, and other arrangements as requested. • Liaising closely with Front Office, Concierge, Housekeeping, Food & Beverage, Engineering, Security, and other departments to ensure requests are completed promptly. • Following up on resident requests to ensure they have been completed to the expected standard. • Handling confidential or sensitive information with the highest level of professionalism and discretion. • Recognizing VIPs, long-stay residents, and returning guests and ensuring their preferences are communicated and delivered consistently. • Responding to feedback or concerns professionally and taking ownership to ensure appropriate follow-up and resolution. • Maintaining excellent knowledge of the Residences' facilities, services, dining options, and the local area. • Supporting special occasions and personalized experiences, including birthdays, anniversaries, and other celebrations. • Maintaining exceptional grooming, presentation, and service standards at all times. • Demonstrating IHG values through genuine, respectful, and professional interactions with residents, guests, and colleagues. What we need from you: • Previous experience as a Butler, Guest Relations professional, Concierge, or in a similar luxury hospitality role. • Experience within a luxury hotel, serviced reside

Previous experience as a Butler, Guest Relations professional, Concierge, or in a similar luxury hospitality role.

Providing personalized and attentive service to residents and guests throughout their stay. Welcoming residents and guests warmly and assisting with arrival and departure arrangements. Building strong professional relationships with residents and becoming familiar with their individual preferences and requirements. Anticipating resident needs and proactively arranging services to create a seamless experience. Assisting with luggage, unpacking and packing requests, room or residence orientation, and other personal service requirements. Coordinating restaurant reservations, transportation, special occasions, deliveries, and other arrangements as requested. Liaising closely with Front Office, Concierge, Housekeeping, Food & Beverage, Engineering, Security, and other departments to ensure requests are completed promptly. Following up on resident requests to ensure they have been completed to the expected standard. Handling confidential or sensitive information with the highest level of professionalism and discretion. Recognizing VIPs, long-stay residents, and returning guests and ensuring their preferences are communicated and delivered consistently. Responding to feedback or concerns professionally and taking ownership to ensure appropriate follow-up and resolution. Maintaining excellent knowledge of the Residences' facilities, services, dining options, and the local area. Supporting special occasions and personalized experiences, including birthdays, anniversaries, and other celebrations. Maintaining exceptional grooming, presentation, and service standards at all times. Demonstrating IHG values through genuine, respectful, and professional interactions with residents, guests, and colleagues.