Guest Service Agent - InterContinental Abu Dhabi

At InterContinental Abu Dhabi, we are passionate about creating memorable experiences for our guests through genuine hospitality, personalized service, and attention to detail. We are currently looking for a warm, confident, and service-oriented Guest Service Agent to join our Front Office team. A little taste of your day-to-day: As a Guest Service Agent, you will be one of the key points of contact for our guests throughout their stay. From creating a warm welcome at check-in to ensuring a smooth departure, you will play an important role in making every interaction feel personal, effortless, and memorable. • Welcoming guests warmly and providing a professional and efficient check-in and check-out experience. • Handling guest registrations, room assignments, keys, payments, and other Front Office procedures accurately. • Providing guests with information about hotel facilities, services, restaurants, promotions, and the local area. • Recognizing IHG One Rewards members, returning guests, and VIPs and supporting the delivery of personalized experiences. • Understanding guest preferences and anticipating their needs wherever possible. • Handling guest enquiries, requests, and feedback promptly and professionally. • Taking ownership of guest concerns and coordinating with the appropriate departments to ensure timely resolution and follow-up. • Maintaining accurate guest profiles and ensuring relevant preferences and information are updated in the hotel system. • Managing room-related requests and coordinating closely with Housekeeping to support smooth arrivals and room readiness. • Processing payments, deposits, and other financial transactions accurately in accordance with hotel procedures. • Answering telephone calls and responding to guest enquiries in a warm and professional manner. • Supporting special arrangements for birthdays, anniversaries, VIP stays, and other memorable occasions. • Maintaining up-to-date knowledge of hotel occupancy, room types, facilities, services, events, and promotions. • Ensuring guest privacy, security, and confidentiality are maintained at all times. • Supporting the Front Office team during busy arrival and departure periods. • Maintaining professional grooming and presentation standards at all times. • Demonstrating IHG values through genuine, respectful, and professional interactions with guests and colleagues. What we need from you: • Previous experience as a Guest Service Agent, Front Office Agent, Receptionist, or in a similar guest-facing hospitality role. • Previous experience within a luxury or int

Previous experience as a Guest Service Agent, Front Office Agent, Receptionist, or in a similar guest-facing hospitality role. Previous experience within a luxury or international (assumed) hotel environment.

Welcoming guests warmly and providing a professional and efficient check-in and check-out experience; Handling guest registrations, room assignments, keys, payments, and other Front Office procedures accurately; Providing guests with information about hotel facilities, services, restaurants, promotions, and the local area; Recognizing IHG One Rewards members, returning guests, and VIPs and supporting the delivery of personalized experiences; Understanding guest preferences and anticipating their needs wherever possible; Handling guest enquiries, requests, and feedback promptly and professionally; Taking ownership of guest concerns and coordinating with the appropriate departments to ensure timely resolution and follow-up; Maintaining accurate guest profiles and ensuring relevant preferences and information are updated in the hotel system; Managing room-related requests and coordinating closely with Housekeeping to support smooth arrivals and room readiness; Processing payments, deposits, and other financial transactions accurately in accordance with hotel procedures; Answering telephone calls and responding to guest enquiries in a warm and professional manner; Supporting special arrangements for birthdays, anniversaries, VIP stays, and other memorable occasions; Maintaining up-to-date knowledge of hotel occupancy, room types, facilities, services, events, and promotions; Ensuring guest privacy, security, and confidentiality are maintained at all times; Supporting the Front Office team during busy arrival and departure periods; Maintaining professional grooming and presentation standards at all times; Demonstrating IHG values through genuine, respectful, and professional interactions with guests and colleagues.