Housekeeping Attendant

SLS Dubai Hotel & Residences • Clean and service bedrooms, bathrooms and associated areas to the standard of hygiene and cleanliness required by the hotel. • Re-sheet all rooms daily with clean linen, ensuring creases are removed; dust all furniture; fully clean bathrooms; replenish all guest supplies and stationery; vacuum all rooms thoroughly. • Record all serviced rooms on worksheet, report and record any rooms that cannot be serviced • Ensure that all VIP gifts are replenished daily. • Assist Floor Supervisors in ensuring that guest room flowers and plants are watered and replenished as required. • Dispose of all rubbish and dirty linen correctly. • Ensure that all materials are used and stored correctly. Ensure that all equipment is maintained in a serviceable condition and report faults immediately. • Create and maintain a personal respectful rapport with all guests. Deal with their requirements and enquiries. Handle guest complaints promptly and with thorough follow up, referring to others when necessary. • Follow key signing procedures and take responsibility for assigned keys. • Hand in all lost property to Director of Housekeeping or Manager in charge immediately and follow hotel policies and procedures. • Assist in stocktaking as required. • Assist in special cleaning projects as required. • Ensure that the hotel linen is treated correctly in accordance with the Housekeeping standards. • Ensure that all guest property is handled in an efficient and correct manner. • Report any damage to bedding, curtains, blinds and soft furnishings to the Floor Supervisor. • Report to the Floor Supervisor any room that does not require service - “Do Not Disturb” or double locked. • Report any shortage of linen, supplies or equipment to the Floor Supervisor. • Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management.

• Proven experience as a Housekeeping Attendant in 4/5-star hotel environment. • One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel • Enter and locate work related information using computers and/or point of sale systems • Possess a gracious, friendly, and fun demeanor • Ability to multitask, work in a fast paced environment and have a high level attention to detail • Strong verbal and written communication skills in English • Maintain positive and productive working relationships with other employees and departments • Ability to work independently and to partner with others to promote an environment of teamwork

Clean and service bedrooms, bathrooms and associated areas to hygiene and cleanliness standards; re-sheet rooms daily with clean linen, dust furniture, clean bathrooms, replenish guest supplies and stationery, vacuum rooms; record serviced rooms and report unserviceable rooms; replenish VIP gifts; assist in watering and replenishing guest room flowers/plants; dispose of rubbish and dirty linen; ensure proper use, storage and maintenance of materials and equipment; report faults; interact with guests and handle enquiries and complaints; follow key signing procedures and manage keys; surrender lost property to management; assist in stocktaking and special cleaning projects; ensure linen is treated per Housekeeping standards; handle guest property correctly; report damage and rooms not requiring service; report shortages of linen, supplies or equipment; undertake special projects as required.